GeoCue 2017 Release – Service Pack 1

Details: GeoCue 2017 SP1 adds clarification for sensor trajectory formats versus TerraScan trajectories. This service pack also fixes several issues found with the GeoCue 2017 release covering a wide variety of issues. It is recommended that all users apply this service pack at the earliest convenience if already running GeoCue 2017, or immediately upon upgrading…

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Raster Bit Depth

GeoCue, Terrasolid and LP360 can all output Raster files with different Bit Depths. The bit depth (sometimes called pixel depth) of a cell determines the range of values that a particular raster file can store, which is based on the formula 2n (where n is the bit depth). For example, an 8-bit raster can have…

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Symantec is blocking LP360 Installation

Symptom: When trying to install the latest version of LP360, and using the Symantec EndPoint Security software, one might receive a Window’s notification stating that it has prevented an unrecognized app from starting and that running this app might put your computer at risk.  This message will show that the publisher of the app is…

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Configure Client after Server Migration

Symptoms: After moving your licenses to a new GeoCue Server location you might receive the following error message upon the opening of User Manager: “Unable to contact the specified repository server (Server name and IP address). A connection attempt failed because the connected party did not properly respond after a period of time, or established…

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TerraScan Key-in Commands

Most of the tools in TerraScan can be started by entering a key-in command in the MicroStation Key-in line. The Browse Key-in option of the Key-in line can be used to find out the syntax of a key-in command. To bring up the key-in dialog press enter in an active MicroStation view window. If you…

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How to define parameters for a key-in command?

Many of the key-in commands in the Terrasolid products do not have any parameters defined for them by which you can modify the values on the tool settings dialog when invoking the command. However, the variables in the tool settings box can be captured by recording a macro and saving them as a VBA script.…

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White Box in upper right corner of Map View

Problem: When using a machine with NVIDIA Quadro K420 disply cards, LP360’s Map view can fail to display any information and can show a white cross-hair and box. Probable Solution: Roll back to 4.5.0 NVIDIA 369.39 Display Driver

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Reckon Getting Started Guide

Reckon is AirGon’s Amazon Web Services cloud hosted data management and delivery system. Service providers use Reckon to deliver content and volumetric results to their customers, whereas owner-operators use Reckon to directly manage their analytic results. Reckon provides multiple site management, temporal data (for example, see volume data by site and by date), pdf volume…

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What to do when the ephemeris file download fails?

Symptoms: In ASPSuite, the ephemeris download fails. It just does nothing. Probable Resolution #1: Verify your machine has a proper internet connection and try again. Probable Resolution #2: Verify the ephemeris file is available. The broadcast ephemeris is available immediately, the ultra-rapid should be available within six hours of your flight. Probable Resolution #3: Manually…

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Symantec is Blocking ASPSuite_MVVM.application

Symptom: Tried to run the click-once ASPSuite installer from http://airgon.com/airgon/airgonmmksuite/ASPSuite/publish.htm, but Symantec Endpoint Protection (SEP) is blocking the install because “The file is not allowed because it is used by too few users.” The details section indicates that: the version of the product is fairly recent only a handful of SEP users have phoned home to let…

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