Month: July 2018
Error Setting Viewer Control Files: Unable to Locate SRTM Data
Problem: Attempting to load images into the viewer results in message, “Error Setting Viewer Control Files: Unable to Locate SRTM Data”. In GeoCue 2013 , a new elevation service based on the Shuttle Radar Topography Mission (SRTM) was added to the GeoCue Server. This service provides elevation data at 30 m post spacing outside the…
Connect to SQL Server When System Administrators Are Locked Out
Problem: When SQL Administrators lack permissions to access SQL database, it can cause a failure to update the database when attempting to install GeoCue. And will produces an error message when the user tries to expand the GeoCue database node to look at the tables in SQL Server Management Studio. Probable Resolution: Follow the steps…
Changing license level keeps providing same license
A user changes the license level in License Manager, yet the same level of license is still granted on checkout. This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Close License Manager, reopen, and then try again. A network policy may be…
Downloading DJI Log files (DAT file) From Your Aircraft
No licenses available
Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need. If successful, you should see a green…