GeoCue Group Support

GeoCue Group Support has written 620 articles

MDL Loader: Unable to load library (DLL or MDL shared library)

Problem: Attempting to load TerraScan or one of the other Terrasolid MDL applications in MicroStation or other supported Bentley application results in an error, “MDL Loader: Unable to load library (DLL or MDL shared library) tscan” in the message center, usually preceded by a “OS could not load c:\terra64\ma\tscan.dll, error 127.” Probable Resolution #1: Ensure…

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ASPSuite Error: Unable to download GPS Ephemeris and Navigation Files

Problem: Attempting to auto-download the ephemeris and navigation files in ASPSuite results in, “Unable to download GPS Ephemeris and Navigation Files. The remote server returned an error: 227 Entering Passive Mode.” Probable Resolution #1: Verify your internet connection and try the download again later when the files may be available as they may not be immediately…

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LP360 installer gets deleted when running the msi

Problem: The LP360 installer (msi) gets deleted when running the msi to install the software. Probable Resolution: There is some software, such as an anti-virus or Symantec End Point Protection, or that is configured to not allow the msi to run and quarantines or deletes the installer. Turn off the protection while running the installation or…

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How do I move my LP360 node-locked license to a new machine?

The new licensing system in LP360 v2018.1 and later allows users to move their own node-locked licenses from one machine to another. For LP360 2018.1 and later: Start LP360 on the machine where you wish to deactivate the node-locked license. Open the License Manager (File -> License Manager) Select “Deactivate Node-locked License”. Note that you…

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How to verify if the Maxtenna is functional after a crash?

Problem: We experienced a crash with our UAV and Loki system and would like to verify the Maxtenna is functional. Procedure: Put the Maxtenna on a Loki and take it outside Turn on the Loki Wait until the green antenna light comes on Wait about a minute Plug the Loki into a computer and check…

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Error Setting Viewer Control Files: Unable to Locate SRTM Data

Problem: Attempting to load oblique images into the viewer results in message, “Error Setting Viewer Control Files: Unable to Locate SRTM Data”. In GeoCue 2013 , a new elevation service based on the Shuttle Radar Topography Mission (SRTM) was added to the GeoCue Server. This service provides elevation data at 30 m post spacing outside…

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Connect to SQL Server When System Administrators Are Locked Out

Problem: Admin user doesn’t have permissions to access SQL database. This can cause a failure to update the database when attempting to install GeoCue. Produces an error message when the user tries to expand the GeoCue database node to look at the tables in SQL Server Management Studio. Probable Resolution: Follow the steps in the…

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Changing license level keeps providing same license

Problem: A user changes the license level in License Manager, yet the same level of license is still granted on checkout. Probable Resolution #1: This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Probable Resolution #2: Close License Manager, reopen, and then…

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No licenses available

Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need.  If successful, you should see a green…

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TerraScan: Vegetation Index

TerraScan, versions 017.030 and above GeoCue Group Support 6/20/18 Revision 1.0   Introduction For many years remote sensing systems have used many parts of the electromagnetic spectrum to gain more knowledge about the world. Observing near-infrared (NIR) radiation is a key part of that analysis. Beginning with TerraScan version 017.030, users have been able to…

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