GeoCue Group Support

GeoCue Group Support has written 627 articles

How do I move my LP360 node-locked license to a new machine?

The new licensing system in LP360 v2018.1 and later allows users to move their own node-locked licenses from one machine to another. For LP360 2018.1 and later: Start LP360 on the machine where you wish to deactivate the node-locked license. Open the License Manager (File -> License Manager) Select “Deactivate Node-locked License”. Note that you…

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How to verify if the Maxtenna is functional after a crash?

Problem: We experienced a crash with our UAV and Loki system and would like to verify the Maxtenna is functional. Procedure: Put the Maxtenna on a Loki and take it outside Turn on the Loki Wait until the green antenna light comes on Wait about a minute Plug the Loki into a computer and check…

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Error Setting Viewer Control Files: Unable to Locate SRTM Data

Problem: Attempting to load oblique images into the viewer results in message, “Error Setting Viewer Control Files: Unable to Locate SRTM Data”. In GeoCue 2013 , a new elevation service based on the Shuttle Radar Topography Mission (SRTM) was added to the GeoCue Server. This service provides elevation data at 30 m post spacing outside…

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Connect to SQL Server When System Administrators Are Locked Out

Problem: Admin user doesn’t have permissions to access SQL database. This can cause a failure to update the database when attempting to install GeoCue. Produces an error message when the user tries to expand the GeoCue database node to look at the tables in SQL Server Management Studio. Probable Resolution: Follow the steps in the…

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Changing license level keeps providing same license

Problem: A user changes the license level in License Manager, yet the same level of license is still granted on checkout. Probable Resolution #1: This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Probable Resolution #2: Close License Manager, reopen, and then…

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No licenses available

Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need.  If successful, you should see a green…

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TerraScan: Vegetation Index

TerraScan, versions 017.030 and above GeoCue Group Support 6/20/18 Revision 1.0   Introduction For many years remote sensing systems have used many parts of the electromagnetic spectrum to gain more knowledge about the world. Observing near-infrared (NIR) radiation is a key part of that analysis. Beginning with TerraScan version 017.030, users have been able to…

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LP360 Installers

The installers for various versions of LP360 may be downloaded using the links below. Click here to see which version of LP360 is compatible with which version of ArcGIS and/or Windows Operating system. Supported versions are eligible for full support. End of life versions are eligible for limited support. No fixes are available for defects…

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Windows 10 Update 1803 (Spring Creator)

Customer Advisory Bulletin CAB_TS20180530A Possible Problem #1 Windows 10 Update 1803 (Spring Creator) causes some problems with non-English MicroStation (PowerDraft and Open Roads Designer) CONNECT. MicroStation CONNECT Updates 8 and 9 do not work anymore after the update has been installed. They will typically hang while opening. Earlier versions of MicroStation CONNECT are not affected.…

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Terra License Manager: Invalid Licenses

KBA-01034-M8V4W6 Problem User receives an error message indicating the licenses that were checked out are invalid. User may not be able to return the license to the license pool. Solution This message indicates that there is a problem with the installation of the Terra License Manager. Probable Solution 1: This error message can result if…

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