GeoCue Group Support

GeoCue Group Support has written 618 articles

Find Poles using TerraScan

The “Find Poles” tool was introduced to the Railroad Tool Box with the release of TerraScan v017.018. While originally intended to automatically detect pole type objects along roads and railroads, which were collected using mobile or high-density airborne LIDAR data, this tool is designed in a manner where it can be used to detect a…

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Errors in Surface Generation

Problem: There are some situations that can cause there to be a mismatch between surface elevations between tiles.  This can become apparent in the vicinity of waterbody breaklines where a tile covers the water but only overlaps with a single shoreline. In this scenario, the surface generation process cannot consider the influence of breaklines on…

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TerraSlave: failed to load block points

Problem:  Attempting to run a macro through TerraSlave results in the following message in the TerraSlave Processing Report: “Failed to load block points”   Solution: This can be caused by an incompatibility between the software and the point cloud format. For example, attempting to process LAS 1.4 data using the 32-bit TerraSlave. In this case,…

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TerraSlave: No active task

Problem: When attempting to run a macro on a project using TerraSlave and the following message is reported in TerraSlave’s Monitor Active Task dialog, try the following steps: Probable Resolution#1: In your Terra installation folder, open your TSlave folder. Then clear the contents from the following folders: ‘progress’, ‘queue’, and ‘task’. Probable Resolution#2: Ensure that…

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How to check license server status and license usage in Client Portal?

The Client Portal, or Customer Portal, allows users of the ASPSuite and LP360 (starting at v2018.1) products to manage and monitor their own licenses for both of those products. Users may check the status of their server, review license usage, and download a report of the license usage for the day. Server Status Have your…

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LP360 2018.1 Feature Matrix

LP360 is a family of point cloud exploitation tools for both native Windows (“standalone”) and the ArcGIS® desktop platform.  LP360 for ArcGIS is the world’s most popular point cloud (such as LIDAR and dense image matching) visualization, editing and information extraction tool set for ArcGIS®.  It is available directly from GeoCue Group Inc.[1] (www.geocue.com) and…

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Using Neighbours when Running Macros

Only when running TerraScan macros on a project in TerraScan or through GeoCue’s LIDAR 1 CuePac can an overedge region be specified. The macro loads points from neighbor tiles to: support the algorithms maintain continuity between data files, such as providing for a continuous surface at the block edge Should be done when doing routines…

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How to Recover a Floating License?

Problem: My LP360 license is in use by a process that is no longer active. For instance, my machine shutdown unexpectedly and left my LP360 license locked. Probable Resolution #1: The license will recover itself after a short period of time. Take a brief pause and try again in a few minutes. Probable Resolution #2:…

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Ordinal Not Found: The ordinal 4445 could not be located in the dynamic link library (libcurl.dll)

Problem: After installing LP360, when you try to run the program it throws an error stating, “Ordinal Not Found: The ordinal 4445 could not be located in the dynamic link library (libcurl.dll)”. Note: The ordinal number and the DLL may be different in the specific error message you see. Probable Resolution: There is some conflict…

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Unexpected error in ILPBrkLineEnforcer:GetLayerName(). (17486)

Problem: While attempting to execute a conflate point cloud task the user receives an “Executing task(s) failed. (8690) Unexpected error in ILPBrkLineEnforcer:GetLayerName(). (17486)” COM Exception. Probable Resolution: The root cause of this error tends to be that one of the layers listed in the breakline enforcement is not valid. Either the file no longer exists…

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