63 articles AirGon Installation, Licensing and Updates

LP360 installer gets deleted when running the msi

Problem: The LP360 installer (msi) gets deleted when running the msi to install the software. Probable Resolution: There is some software, such as an anti-virus or Symantec End Point Protection, or that is configured to not allow the msi to run and quarantines or deletes the installer. Turn off the protection while running the installation or…

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How do I move my LP360 node-locked license to a new machine?

The new licensing system in LP360 v2018.1 and later allows users to move their own node-locked licenses from one machine to another. For LP360 2018.1 and later: Start LP360 on the machine where you wish to deactivate the node-locked license. Open the License Manager (File -> License Manager) Select “Deactivate Node-locked License”. Note that you…

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ASPSuite Release Notes

August 8, 2018 – Version 2018.1.48 Source file selection now validates for “total coverage” in addition to overlap when selecting files in the wizard or Edit Flight dialogs . (7791) Fixed an issue with an  the Interpolate Camera event failing with a “TimeSpan overflowed because the duration is too long” error message. (7803) July 31,…

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PhotoScan: we are: invalid License Server Error

Problem: The PhotoScan license server has stopped issuing licenses and the debug log states something akin to “we are: invalid”: Date Time (agisoft) Wrong Hostid – licenses may not be available Date Time (agisoft) (expected: license=#####, we are: invalid) Probable Resolution: If on a Linux machine, please check if the following directory exists and is…

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How to set the PhotoScan port so it doesn’t change with a reboot?

Problem: How to set the PhotoScan license server port so it doesn’t change with a reboot? Probable Resolution: There are two ports used by the license server. One for the host and one for the ISV. Both are set in the license file and the ports are used upon restart of the license server service.…

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How to verify if the Maxtenna is functional after a crash?

Problem: We experienced a crash with our UAV and Loki system and would like to verify the Maxtenna is functional. Procedure: Put the Maxtenna on a Loki and take it outside Turn on the Loki Wait until the green antenna light comes on Wait about a minute Plug the Loki into a computer and check…

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Changing license level keeps providing same license

Problem: A user changes the license level in License Manager, yet the same level of license is still granted on checkout. Probable Resolution #1: This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Probable Resolution #2: Close License Manager, reopen, and then…

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No licenses available

Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need.  If successful, you should see a green…

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Warning: Your Current ASP Roaming License Will Expire in 7 Days

ASPSuite will warn users when their roaming license is about to expire.  This does not mean your ASPSuite license is about to expire.  This warning means the time period for your roaming license checked out to the machine is about to expire, and the license will automatically check itself back in to the server in…

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LP360 Installers

The installers for various versions of LP360 may be downloaded using the links below. Click here to see which version of LP360 is compatible with which version of ArcGIS and/or Windows Operating system. Supported versions are eligible for full support. End of life versions are eligible for limited support. No fixes are available for defects…

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