69 articles AirGon Installation, Licensing and Updates

ASPSuite Release Notes

September 25, 2018 – Version 2018.1.54 Fix bug in beta version of Local Coordinate System Manager (LCSM)* related to units of meters. Allow import in LCSM of localization file with degrees encoded as DDD.MMSSSSS *E-mail support@AirGon.com for instructions for use of the beta LCSM feature. September 20, 2018 – Version 2018.1.53 Added support for DJI…

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Client GUID Authentication failed: Invalid access to memory location

Problem: Users encounters the error message, “Client GUID Authentication failed: Invalid access to memory location”, when attempting to checkout a license from the license server. Probable Resolution #1: Maintenance on the LP360 License Administrator has expired and the user is attempting to request a license for a newer version of the client than what is…

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The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)

Problem: Installing ASPSuite fails and the error log shows, “The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)”. Probable Solution: Windows thinks the ASPSuite ClickOnce application is still installed on the machine for that user, yet the necessary contents to perform the installation no longer exist in the user folder. The…

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Executables Used by ASPSuite

If your organization has strict security settings, some of the executables installed and used by ASPSuite could get blocked and prevent ASPSuite from operating correctly.  It may be necessary to get your IT department to add these executables to an approved list.  The following instructions will show you how to find the executables being used…

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Test ports using Microsoft Port Query

Microsoft has a PortQry utility to help users test ports for successful communication: Download the PortQry GUI from Microsoft Extract PortQry to a folder on your machine, such as “C:\PortQryUI”. In that folder, run portqueryui.exe by double-clicking on it. Enter the destination IP as found in your License String, ls24.rlmcloud.com or ls41.rlmcloud.com. Select “Manually input…

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ASPSuite Error: Failed to checkout roaming license

Problem: Attempting to “Check Out License” for ASPSuite results in an error message, “ASPSuite Error: Failed to checkout roaming license: Failed to checkout the license for ASP. Reason: No handle supplied to call”. This error message usually shows when the number of available licenses shows as “0 of 0”. Probable Resolution #1: Verify that you…

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How to install ASPSuite for all users?

Questions: How do I install ASPSuite for all users? Or, can I install ASPSuite under “c:\Program Files”? Answer: The answer to both is ASPSuite is a ClickOnce application, hence the installer is not like the Windows Installer (MSI) or the old Setup.exe installers. The ClickOnce deployment is designed to facilitate easier updates where only the…

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LP360 installer gets deleted when running the msi

Problem: The LP360 installer (msi) gets deleted when running the msi to install the software. Probable Resolution: There is some software, such as an anti-virus or Symantec End Point Protection, or that is configured to not allow the msi to run and quarantines or deletes the installer. Turn off the protection while running the installation or…

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How do I move my LP360 node-locked license to a new machine?

The new licensing system in LP360 v2018.1 and later allows users to move their own node-locked licenses from one machine to another. For LP360 2018.1 and later: Start LP360 on the machine where you wish to deactivate the node-locked license. Open the License Manager (File -> License Manager) Select “Deactivate Node-locked License”. Note that you…

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PhotoScan: we are: invalid License Server Error

Problem: The PhotoScan license server has stopped issuing licenses and the debug log states something akin to “we are: invalid”: Date Time (agisoft) Wrong Hostid – licenses may not be available Date Time (agisoft) (expected: license=#####, we are: invalid) Probable Resolution: If on a Linux machine, please check if the following directory exists and is…

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