26 articles AirGon Installation, Licensing and Updates Page 2 / 3

Failed to access Windows Services Manager (24221)

Problem: When attempting to authorize a floating license in the LP360 License Administrator you receive a activation error, “Failed to access Windows Services Manager (24221)”. Probable Resolution: The user does not have the necessary administrative permissions to create a service in Windows as deemed by Microsoft. Ensure that the user logged in is an administrator…

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LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)

Problem: Receive an error message when launching LP360 stating, “LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)”. Probable Resolution: This error message most often occurs if you have not yet authorized your machine to communicate with the license server or a license on a node-locked machine. Depending upon which…

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Authentication Failed: LP360 will run in Viewer mode. (22856)

Symptom: Receive an Authentication Failed message stating, “Unable to authenticate a license for LP360 for the following reason: There are no licenses available for the given level: {Classify, Extractor}” or Receive an Authentication Failed message stating, “There are no licenses available for the {basic, standard, or advanced} level. LP360 will run in Viewer mode. (22856)” “There…

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LP360 End User License Agreement

All of our products require acceptance of an End User License Agreement (EULA) which can be found at “C:\Program Files\QCoherent\LP360 64-bit” or “C:\Program Files (x86)\QCoherent\LP360 for ArcGIS” once the software is installed. LP360 End User License Agreement R23Feb16 Furthermore, the terms of the LP360 software maintenance and support warranty are available here. The first year…

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LP360 64-bit Files in Use During Installation

Problem: While installing LP360 the installer reports “LP360 64-bit Files in Use”. Probable Resolution #1: Verify that all instances of LP360, LP Viwer, or LP360 for ArcGIS are closed. Probable Resolution #2: If the process in use is the “LP360 License Server” – this is something that should only occur on the License Server machine: On…

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The AirGon Sensor Package, Revision 3

When using imagery as a source of metric measurement, an up-front task that must be accomplished is determining the exact position (X, Y, Z) and orientation (Pitch, Yaw and Roll) of the camera at the precise time of each image exposure.  This seven tuple of data is termed the dynamic exterior orientation (DEO or often…

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The signature for LP360 is corrupt or invalid

Symptom: Trying to load LP360 on new computer and receive a message stating that, “The signature for LP360x64_v2015.1.76.7 is corrupt or invalid.”, or “The signature for LP360forArcGIS_v2015.1.76.7 is corrupt or invalid.” Probable Resolution: The installation package did not download properly. Try updating your browser to the latest version, or using a different bowser entirely, or…

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Silently Installing LP360 Clients

When managing the installation of LP360 on a number of computers it may be useful to use a silent install. The standard MSI switches “/qn”  and “/norestart” work, however, there are no command line parameters available at this time to configure the LP360 License Administrator. You should, however, be able to do this using a registration…

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Start menu missing “QCoherent” items

Symptoms: After installing an update to LP360 you notice that the Start menu is missing the QCoherent menu items. Probable Resolution: Open “Programs and Features” from the Control Panel. Right-click on the installed LP360 64-bit program in the list and select “Repair”. Right-click on the installed LP360 32-bit program in the list and select “Repair”.…

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Sonic Suite Software Startup Service may crash LP360

There have been many complaints on the Internet about a software called Sonic Suite Software crashing games on the Internet.  It can crash LP360 as well. It apparently launches the user interface for the Sonic Suite software to display the status of audio on the system.  This is interfering with the proper operation of the laptop’s graphics.…

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