29 articles GeoCue Installation, Licensing and Updates

GeoCue Adds Project Archiving in v2017 Release

One of the common requests we receive from our GeoCue users is to add the ability to archive or off-line projects when they are completed.  Once a project has been completed and fully delivered to the customer, it needs to be transferred effectively out of production operations to an enterprise data archive.  Archiving a completed…

UnauthorizedAccessException: Access to the path is denied

Windows 10 continues Microsoft’s trend to lock down security and permissions on computers as Microsoft attempts to thwart malware. In doing so, locations that were once accessible for programs and users alike are now off limits unless explicitly granted permission each time they are accessed. The “C:\Program Files\Common Files” is such a location, as is…

app_tracelog.svclog file is huge

Symptoms: With some older installations of GeoCue Federator the app_tracelog.svclog log file can become quite huge taking up a lot of room on the hard drive. Probable Resolution: You may delete the app_tracelog.svclog found in “C:\Program Files\GeoCue\GeoCue Federator Server”. In order to prevent a large file from being created again, you can edit the “GCFederator.WindowsServiceHost.exe.config”…

Path Too Long Error Installing Service Pack

Symptom: While attempting to install the GeoCue Service pack you receive an error message stating, “Destination Path Too Long”, while extracting the service pack into the GeoCue Common folder. Probable Resolution: There is a 255-character limit imposed by Microsoft when doing the extraction from the ZIP file used to deliver the GeoCue Service Pack. You…

GeoCue 2014 Release – Service Pack 5

Details: GeoCue 2014 SP5 adds new coordinate reference systems, limited 64-bit TerraScan for CE support (full support will be in GeoCue 2016), performance enhancements and several fixes, including a lot of cleanup and beefed up tools for LAS v1.4 workflows. Users of GeoCue 2014 are encouraged to apply this service pack at their earliest convenience. Users…

GeoCue Client is slow to open

Symptom: The GeoCue Client is slow to open and then you can’t close it and need to kill the process using Task Manager. Probable Solution: If there is a firewall in place it could possibly be blocking or slowing the connection between the GeoCue Server and Client. Please make sure the following programs are allowed through…

Recommended Hardware & Software

In this appendix that generally accompanies proposals for our GeoCue Workflow Management software we provide general hardware and software recommendations.  Please note that these recommendations are not the minimum requirements for GeoCue products (the system can run on much lesser configurations than our recommendations).  These are recommendations based on our experiences with clients involved in…

GeoCue Support Services

Maintaining maintenance on your GeoCue Workflow Management software is more than just gaining access to all software releases during the maintenance period.  In addition, it allows access to our wide range of support and training services: Customer Advisory Bulletins; An online searchable knowledgebase, support.GeoCue.com, for finding solutions to frequently asked questions, technical insights, general inquiries, and also…

SQL Backup Recommendations

We recommend the following with respect to backing up the SQL Database: A full backup prior to any service pack installs or version updates At minimum a weekly full backup of all databases (GeoCue and Federator) Daily Incremental backups (if possible) Ideally one would want more frequent incremental backups since every transaction in GeoCue is stored…

Configuring TerraSlave for GeoCue when Installed in a Location other than the Default

By default GeoCue is looking for the TerraSlave executable, TSlave.EXE, in the typical installation folder, “C:\Terra\TSlave”, where it is installed by either the TerraScan, or TerraSlave setup. The TSlave executable and user preference, UPF, file both need to be located within this directory. To create the UPF file see the Configuring TerraSlave section of the…