35 articles GeoCue Installation, Licensing and Updates Page 2 / 4

Path Too Long Error Installing Service Pack

Symptom: While attempting to install the GeoCue Service pack you receive an error message stating, “Destination Path Too Long”, while extracting the service pack into the GeoCue Common folder. Probable Resolution: There is a 255-character limit imposed by Microsoft when doing the extraction from the ZIP file used to deliver the GeoCue Service Pack. You…

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GeoCue 2014 Release – Service Pack 5

Details: GeoCue 2014 SP5 adds new coordinate reference systems, limited 64-bit TerraScan for CE support (full support will be in GeoCue 2016), performance enhancements and several fixes, including a lot of cleanup and beefed up tools for LAS v1.4 workflows. Users of GeoCue 2014 are encouraged to apply this service pack at their earliest convenience. Users…

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GeoCue Client is slow to open

Symptom: The GeoCue Client is slow to open and then you can’t close it and need to kill the process using Task Manager. Probable Solution: If there is a firewall in place it could possibly be blocking or slowing the connection between the GeoCue Server and Client. Please make sure the following programs are allowed through…

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Recommended Hardware & Software

In this appendix that generally accompanies proposals for our GeoCue Workflow Management software we provide general hardware and software recommendations.  Please note that these recommendations are not the minimum requirements for GeoCue products (the system can run on much lesser configurations than our recommendations).  These are recommendations based on our experiences with clients involved in…

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GeoCue Support Services

Maintaining maintenance on your GeoCue Workflow Management software is more than just gaining access to all software releases during the maintenance period.  In addition, it allows access to our wide range of support and training services: Customer Advisory Bulletins; An online searchable knowledgebase, support.GeoCue.com, for finding solutions to frequently asked questions, technical insights, general inquiries, and also…

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SQL Backup Recommendations

We recommend the following with respect to backing up the SQL Database: A full backup prior to any service pack installs or version updates At minimum a weekly full backup of all databases (GeoCue and Federator) Daily Incremental backups (if possible) Ideally one would want more frequent incremental backups since every transaction in GeoCue is stored…

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Configuring TerraSlave for GeoCue when Installed in a Location other than the Default

By default GeoCue is looking for the TerraSlave executable, TSlave.EXE, in the typical installation folder, “C:\Terra\TSlave”, where it is installed by either the TerraScan, or TerraSlave setup. The TSlave executable and user preference, UPF, file both need to be located within this directory. To create the UPF file see the Configuring TerraSlave section of the…

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Using Terrasolid Configuration Files while Running TerraSlave from GeoCue

These instructions are specific only to customers who are using the GeoCue software to run TerraSlave via a Run Macro step.   Using Microstation set-up TerraScan with all the projection systems, input and output formats, transformations and any other settings that might be needed for any given project. This information is saved in the Terra…

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Configuring SQL Server xp_cmdshell

Newer versions of SQL, both the Full and Express, do not have the “xp_cmdshell” enabled by default. The GeoCue database update process utilizes this feature in order to apply updates to the database. Hence, it needs to be enabled before a database update can be run successfully. A database administrator may disable xp_cmdshell once the…

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