71 articles LP360 Installation, Licensing and Updates

LP360 installer gets deleted when running the msi

Problem: The LP360 installer (msi) gets deleted when running the msi to install the software. Probable Resolution: There is some software, such as an anti-virus or Symantec End Point Protection, or that is configured to not allow the msi to run and quarantines or deletes the installer. Turn off the protection while running the installation or…

Share

How do I move my LP360 node-locked license to a new machine?

The new licensing system in LP360 v2018.1 and later allows users to move their own node-locked licenses from one machine to another. For LP360 2018.1 and later: Start LP360 on the machine where you wish to deactivate the node-locked license. Open the License Manager (File -> License Manager) Select “Deactivate Node-locked License”. Note that you…

Share

Changing license level keeps providing same license

Problem: A user changes the license level in License Manager, yet the same level of license is still granted on checkout. Probable Resolution #1: This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Probable Resolution #2: Close License Manager, reopen, and then…

Share

No licenses available

Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need.  If successful, you should see a green…

Share

LP360 Installers

The installers for various versions of LP360 may be downloaded using the links below. Click here to see which version of LP360 is compatible with which version of ArcGIS and/or Windows Operating system. Supported versions are eligible for full support. End of life versions are eligible for limited support. No fixes are available for defects…

Share

How to check license server status and license usage in Client Portal?

The Client Portal, or Customer Portal, allows users of the ASPSuite and LP360 (starting at v2018.1) products to manage and monitor their own licenses for both of those products. Users may check the status of their server, review license usage, and download a report of the license usage for the day. Server Status Have your…

Share

LP360 2018.1 Feature Matrix

LP360 is a family of point cloud exploitation tools for both native Windows (“standalone”) and the ArcGIS® desktop platform.  LP360 for ArcGIS is the world’s most popular point cloud (such as LIDAR and dense image matching) visualization, editing and information extraction tool set for ArcGIS®.  It is available directly from GeoCue Group Inc.[1] (www.geocue.com) and…

Share

How to Recover a Floating License?

Problem: My LP360 license is in use by a process that is no longer active. For instance, my machine shutdown unexpectedly and left my LP360 license locked. Probable Resolution #1: The license will recover itself after a short period of time. Take a brief pause and try again in a few minutes. Probable Resolution #2:…

Share

Ordinal Not Found: The ordinal 4445 could not be located in the dynamic link library (libcurl.dll)

Problem: After installing LP360, when you try to run the program it throws an error stating, “Ordinal Not Found: The ordinal 4445 could not be located in the dynamic link library (libcurl.dll)”. Note: The ordinal number and the DLL may be different in the specific error message you see. Probable Resolution: There is some conflict…

Share

Invalid License Server String Error

Problem: After updating to version 2018 of LP360 software you receive the error message, “LASSymbols: Either an Invalid License Server string or there are no licenses available on the License Server. Please check License Server string.” Probable Resolution #1: Verify the License String entered matches what was provided. Be sure not to include the enclosing quotes. Probable…

Share