69 articles LP360 Installation, Licensing and Updates

LP360 Installers

The installers for various versions of LP360 may be downloaded using the links below. Click here to see which version of LP360 is compatible with which version of ArcGIS and/or Windows Operating system. Supported versions are eligible for full support. End of life versions are eligible for limited support. No fixes are available for defects…

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Changing license level keeps providing same license

Problem: A user changes the license level in License Manager, yet the same level of license is still granted on checkout. Probable Resolution #1: Close License Manager, reopen, and then try again. Probable Resolution #2: A network policy may be preventing the modification of an existing preference file created by an admin user during installation…

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How to check license server status and license usage in Client Portal?

The Client Portal, or Customer Portal, allows users of the ASPSuite and LP360 (starting at v2018.1) products to manage and monitor their own licenses for both of those products. Users may check the status of their server, review license usage, and download a report of the license usage for the day. Server Status Have your…

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LP360 2018.1 Feature Matrix

LP360 is a family of point cloud exploitation tools for both native Windows (“standalone”) and the ArcGIS® desktop platform.  LP360 for ArcGIS is the world’s most popular point cloud (such as LIDAR and dense image matching) visualization, editing and information extraction tool set for ArcGIS®.  It is available directly from GeoCue Group Inc.[1] (www.geocue.com) and…

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How to Recover a Floating License?

Problem: My LP360 license is in use by a process that is no longer active. For instance, my machine shutdown unexpectedly and left my LP360 license locked. Probable Resolution #1: The license will recover itself after a short period of time. Take a brief pause and try again in a few minutes. Probable Resolution #2:…

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Ordinal Not Found: The ordinal 4445 could not be located in the dynamic link library (libcurl.dll)

Problem: After installing LP360, when you try to run the program it throws an error stating, “Ordinal Not Found: The ordinal 4445 could not be located in the dynamic link library (libcurl.dll)”. Note: The ordinal number and the DLL may be different in the specific error message you see. Probable Resolution: There is some conflict…

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Invalid License Server String Error

Problem: After updating to version 2018 of LP360 software you receive the error message, “LASSymbols: Either an Invalid License Server string or there are no licenses available on the License Server. Please check License Server string.” Probable Resolution #1: Verify the License String entered matches what was provided. Be sure not to include the enclosing quotes. Probable…

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What is the LP360 License Server IP?

LP360 uses license servers at ls24.rlmcloud.com [104.245.35.155] or ls41.rlmcloud.com [69.87.216.91], as specified in your license string. Communication with the license server requires port 5053 and one more client specific port as supplied with the license string to be open for outgoing communications, along with standard internet ports.

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Failed to Checkout Floating License – Cannot Get Current Product Version License

Symptom: Attempting to checkout a floating license results in an error message stating, “RLM Error: Cannot get current product version license”. Probable Resolution #1: Verify that there are license types available in the “Available Licenses” dropdown. If there are, then check the Licenses tab to see if there are any available licenses on your server…

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LP360 Installation Guide

This document covers the installation, registration and licensing for the LP360 family of products; LP360 for ArcGIS, LP360 (64-bit), and LPViewer. LP360 Installation Guide 2018.1

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