51 articles LP360 Installation, Licensing and Updates Page 2 / 6

LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)

Problem: Receive an error message when launching LP360 stating, “LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)”. Probable Resolution: This error message most often occurs if you have not yet authorized your machine to communicate with the license server or a license on a node-locked machine. Depending upon which…

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ArcGIS crashes every time I load a LAS file

Problem: ArcGIS crashes every time I load an LAS file. Probable Resolution: Please submit the ESRI Crash Dump report to support@LP360.com so that we may investigate further. Try loading the LAS file(s) a second time. If that doesn’t work then the QVR files may have become corrupt. Delete and regenerate them. Try loading a file…

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Authentication Failed: LP360 will run in Viewer mode. (22856)

Symptom: Receive an Authentication Failed message stating, “Unable to authenticate a license for LP360 for the following reason: There are no licenses available for the given level: {Classify, Extractor}” or Receive an Authentication Failed message stating, “There are no licenses available for the {basic, standard, or advanced} level. LP360 will run in Viewer mode. (22856)” “There…

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LP360 End User License Agreement

All of our products require acceptance of an End User License Agreement (EULA) which can be found at “C:\Program Files\QCoherent\LP360 64-bit” or “C:\Program Files (x86)\QCoherent\LP360 for ArcGIS” once the software is installed. LP360 End User License Agreement R23Feb16 Furthermore, the terms of the LP360 software maintenance and support warranty are available here. The first year…

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LP360 64-bit Files in Use During Installation

Problem: While installing LP360 the installer reports “LP360 64-bit Files in Use”. Probable Resolution #1: Verify that all instances of LP360, LP Viwer, or LP360 for ArcGIS are closed. Probable Resolution #2: If the process in use is the “LP360 License Server” – this is something that should only occur on the License Server machine: On…

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“No license” in LP360 for ArcGIS extension

Symptom In the ArcGIS extension dialog the LP360 extension is checked, but says “no license”. The LP360 toolbar indicates the extension is not licensed either as the red plus symbol is not activated. Checking LP360 License Administrator shows a licenses is available. Probable Resolution Try toggling the LP360 extension on/off and that should then check…

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Error Automatically Registering Licenses

When attempting to automatically register an LP360 license via the Registration tab within the LP360 License Administrator Program, the following error concerning the web service connection is displayed: In this instance click OK and select the second option to save the registration information to a text file and e-mail the text file directly to registration@lp360.com as…

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The signature for LP360 is corrupt or invalid

Symptom: Trying to load LP360 on new computer and receive a message stating that, “The signature for LP360x64_v2015.1.76.7 is corrupt or invalid.”, or “The signature for LP360forArcGIS_v2015.1.76.7 is corrupt or invalid.” Probable Resolution: The installation package did not download properly. Try updating your browser to the latest version, or using a different bowser entirely, or…

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Silently Installing LP360 Clients

When managing the installation of LP360 on a number of computers it may be useful to use a silent install. The standard MSI switches “/qn”  and “/norestart” work, however, there are no command line parameters available at this time to configure the LP360 License Administrator. You should, however, be able to do this using a registration…

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Error in setting up the floating license client (24217)

Symptom: In LP360 License Administrator when configuring the license mode to “Use License Server” for a client machine the process returns an error message, “Error in setting up the floating license client. (24217) Failed to create the floating license file.” Probable Resolution: The License Administrator needs to be run using the right-click and “Run as…

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