70 articles LP360 Installation, Licensing and Updates Page 2 / 7

Failed to Checkout Floating License – Cannot Get Current Product Version License

Symptom: Attempting to checkout a floating license results in an error message stating, “RLM Error: Cannot get current product version license”. Probable Resolution #1: Verify that there are license types available in the “Available Licenses” dropdown. If there are, then check the Licenses tab to see if there are any available licenses on your server…

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LP360 Installation Guide

This document covers the installation, registration and licensing for the LP360 family of products; LP360 for ArcGIS, LP360 (64-bit), and LPViewer. LP360 Installation Guide 2018.1

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Creating LP360 License Failed (22633)

Symptom: Immediately after successfully installing LP360, opening LP360 results in an error message stating, “Creating LP360 License Failed (22633)”. Probable Resolution: If both LP360 and LP360 for ArcGIS were both installed on this machine with a version prior to 2018.1.57.0, be sure to install both the LP360x64_v2018.1.57.0.msi and LP360forArcGIS_v2018.1.57.0.msi before attempting to open either one.

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Failed to Checkout Floating License – No Licenses Available

Symptom: Attempting to checkout a floating license results in an error message stating, “RLM Error: Failed to get License as there are no licenses available”. Probable Resolution #1: Verify that there are license types available in the “Available Licenses” dropdown. If there are, then check the Licenses tab to see if there are any available…

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LP360 Software Update Guide

A brief overview of the installation process when updating LP360 is as follows: Download the Latest Release of LP360 2018.1 from LP360 Installers. Run the new installation of LP360 and complete the installation. Be sure to also run the LP360 for ArcGIS (32-bit) version in order to run the LP360 for ArcGIS extension. It is perfectly…

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Setting the screen resolution and Scale

Problem: Many new laptops come with very high resolution screens, causing text and icons in various software packages to appear very tiny, or badly sized. Probable Solution: Reduce the screen resolution to 1920 x 1080 and scale the text to 175%, or as desired.

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Connecting an LP360 Client to the License Server

To setup LP360 on a client machine that is going to connect to a license server you do not need to request an AUT file. Simply set the client to get it’s licenses from your existing LP360 License Server as outlined in the following steps. Install the software using one or more of the latest…

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LASSymbols.DLL Failed to register

Symptom: While installing LP360 receive the error, “Module C:\Program Files\Common Files\QCoherent\LASSymbols.dll failed to register. HRESULT -1073740940”. Multiple errors of a similar nature for other DLLs also occur if one continues with the installation. Probable Resolution: If on a Windows 7 or Server 2008 R2 operating system with Windows Update KB4041686 or similar installed: Continue through…

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The Client GUID Authentication Failed

Symptom: Receive a message trying to get a license for LP360 stating, “Unable to authenticate a license for LP360 for the following reason: The Client GUID authentication failed; Mismatch of Client and License Server version numbers OR Maintenance has expired and please consider renewing the maintenance. LP360 will run in Viewer mode until the License…

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Symantec is blocking LP360 Installation

Symptom: When trying to install the latest version of LP360, and using the Symantec EndPoint Security software, one might receive a Window’s notification stating that it has prevented an unrecognized app from starting and that running this app might put your computer at risk.  This message will show that the publisher of the app is…

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