55 articles Terrasolid Installation, Licensing and Updates

MDL Loader: Unable to load library (DLL or MDL shared library)

Problem: Attempting to load TerraScan or one of the other Terrasolid MDL applications in MicroStation or other supported Bentley application results in an error, “MDL Loader: Unable to load library (DLL or MDL shared library) tscan” in the message center, usually preceded by a “OS could not load c:\terra64\ma\tscan.dll, error 127.” Probable Resolution #1: Ensure…

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Terra License Manager: Invalid Licenses

KBA-01034-M8V4W6 Problem User receives an error message indicating the licenses that were checked out are invalid. User may not be able to return the license to the license pool. Solution This message indicates that there is a problem with the installation of the Terra License Manager. Probable Solution 1: This error message can result if…

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What’s New in Terrasolid – Feb 2018

The following are the highlights of the new features that have been added to the Terrasolid software between February 2017 and February of 2018, and can be found in the version 018 releases. New Features in TerraScan Feb 2018 Import Scanner Positions for Trajectories Slope Coloring in Export Raster Images Clear Group by Class Label…

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Bentley CONNECTION Client

When you install one of the Bentley CONNECT products (MicroStation CONNECT, PowerDraft CONNECT, or OpenRoads Designer CONNECT) for use with the Terrasolid products Bentley always installs a Bentley CONNECTION Client. The CONNECTION client then pops up and wants you to login to your Bentley services account every time you open a design file. We have…

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Terrasolid Product Installation & Setup Guide

This guide provides information on how to install, register and configure your Terrasolid products and licenses. Installing TerraSolid Products Guide v018   Contents Introduction…………………………………………………………………………………………………………… 1 Invoice……………………………………………………………………………………………………………….. 1 About Terrasolid OY…………………………………………………………………………………………………….. 1 About GeoCue Group……………………………………………………………………………………………………… 1 Downloading the Installation Packages…………………………………………………………………………………….. 2 Bentley MicroStation Based Packages……………………………………………………………………………… 2 Microsoft Windows Based Packages……………………………………………………………………………….. 4 Installing the Products………………………………………………………………………………………………….. 5 Registering…

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Setting the screen resolution and Scale

Problem: Many new laptops come with very high resolution screens, causing text and icons in various software packages to appear very tiny, or badly sized. Probable Solution: Reduce the screen resolution to 1920 x 1080 and scale the text to 175%, or as desired.

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Terrasolid software and hardware compatibility

Operating System and Hardware Requirements: To run the 64-bit TerraScan, you must have the following: Quad-core processor or better, good processor frequency 8 GB RAM minimum, 16 GB RAM or more recommended 1024*768 resolution display or better SSD hard disc or other storage device with fast access speed is recommended Windows x64 version 7 or…

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The Terrasolid License Changeover Explained

Unlike most software vendors Terrasolid makes progressive releases of their software modules over the course of a calendar year. The calendar year in turn corresponds directly with the maintenance cycle for the products. Hence, once a year all users must renew their maintenance and move on to the current year major release products and licenses…

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Delete Terra License Server Service

To uninstall the Terra License Server service: i.      Open an elevated command prompt by right-clicking on the shortcut and selecting Run As Administrator. ii.      At the command prompt type “sc delete TerraLicenseService017” iii.      You should then receive the message “[SC] DeleteService SUCCESS”

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License Manager Error: Time Mismatch with Server

Problem: When trying to check out a license using the Terra License Manager receive an error indicating, “Time mismatch with server”. Probable Resolution #1: Verify the time and date on the client machine match those on the server machine. Ensure the time zones match as well.  

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