Changing license level keeps providing same license

Problem:

A user changes the license level in License Manager, yet the same level of license is still granted on checkout.

Probable Resolution #1:

Close License Manager, reopen, and then try again.

Probable Resolution #2:

A network policy may be preventing the modification of an existing preference file created by an admin user during installation and setup. Rename the “LP360LicPrefs.xml” found in “C:\ProgramData\LP360” so that the program will create a new one for the non-admin user.

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GeoCue Group Support

GeoCue Group Support has written 611 articles

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