Failed to Checkout Floating License – Cannot Get Current Product Version License

Symptom:

Attempting to checkout a floating license results in an error message stating, “RLM Error: Cannot get current product version license”.

Cannot Get Current Product Version License

Probable Resolution #1:

Verify that there are license types available in the “Available Licenses” dropdown. If there are, then check the Licenses tab to see if there are any available licenses on your server for the desired license level where the maintenance date is more current than the release date of the version of software which you are trying to run. If not, have your portal admin find who has the licenses in use, and free up a license for you.

Probable Resolution #2:

If the maintenance is current on your licenses then please check-in/deactivate the current license and check-out/activate a new license.

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GeoCue Group Support

GeoCue Group Support has written 611 articles

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