Delete Terra License Server Service

To uninstall the Terra License Server service: i.      Open an elevated command prompt by right-clicking on the shortcut and selecting Run As Administrator. ii.      At the command prompt type “sc delete TerraLicenseService017” iii.      You should then receive the message “[SC] DeleteService SUCCESS”

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Configure Client after Server Migration

Symptoms: After moving your licenses to a new GeoCue Server location you might receive the following error message upon the opening of User Manager: “Unable to contact the specified repository server (Server name and IP address). A connection attempt failed because the connected party did not properly respond after a period of time, or established…

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License Manager Error: Time Mismatch with Server

Problem: When trying to check out a license using the Terra License Manager receive an error indicating, “Time mismatch with server”. Probable Resolution #1: Verify the time and date on the client machine match those on the server machine. Ensure the time zones match as well.  

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Manual SQL Database Update

Each installation of GeoCue should automatically update the SQL Database to the latest version.  Sometimes this will fail to happen. This can be seen in the GeoCue Database Manager dialog under the Database tab in the lower Maintenance section.  It will show the current database version in use and the latest database version available.  Ideally,…

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