Terra License Manager: No Free Licenses

KBA-01020-F5Z7W3
Problem
User receives a message indicating there is “no free license” when attempting to check-out a license using the Terra License Manager.
Solution
The message indicates that there are no licenses available to check out from the server.

Probable Solution 1:

Users can verify license availability and which machines/users have licenses occupied by opening the Terra License Manager and looking at the server state (View -> Server State) and then selecting the desired package from the dropdown beside Information. The used licenses are subsequently listed in the dialog. Determine the machine that is no longer in need of a license and then return the license to the pool using the Terra License Manager on that machine.

Probable Solution 2:

The access code was changed under the Terra License Server GUI and the Terra License Service now needs to be restarted before the program will acknowledge the new access code.

Probable Solution 3:

New licenses were added to one of the pool folders and can be seen in the Terra License Server GUI, but the Terra License Service now needs to be restarted before the program will acknowledge the new access code for requests from the Terra License Manager.

Probable Solution 4:

In the Terra License Manager Get From Server dialog be sure to set the version to correspond with the current major version, ie 016 for 2016, otherwise the manager is requesting licenses for a different version, which may no longer be valid.

Additional Comments
If you have any questions about the information provided in this article please contact support@geocue.com at any time.
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GeoCue Group Support

GeoCue Group Support has written 553 articles

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