Problem: Slow responsiveness of the GeoCue Client is observed corresponding with high CPU usage by the RepHostGUI.exe on the GeoCue Server machine. Probable Resolution: RepHostGUI.exe is the primary GeoCue server process, which handles all interaction with all GeoCue clients and the database. Since this executable implements multithreaded processing and handles all the necessary locks it…
Problem: Admin user doesn’t have permissions to access SQL database. This can cause a failure to update the database when attempting to install GeoCue. Produces an error message when the user tries to expand the GeoCue database node to look at the tables in SQL Server Management Studio. Probable Resolution: Follow the steps in the…
Details: GeoCue 2017 SP1 adds clarification for sensor trajectory formats versus TerraScan trajectories. This service pack also fixes several issues found with the GeoCue 2017 release covering a wide variety of issues. It is recommended that all users apply this service pack at the earliest convenience if already running GeoCue 2017, or immediately upon upgrading…
Symptoms: After moving your licenses to a new GeoCue Server location you might receive the following error message upon the opening of User Manager: “Unable to contact the specified repository server (Server name and IP address). A connection attempt failed because the connected party did not properly respond after a period of time, or established…
Each installation of GeoCue should automatically update the SQL Database to the latest version. Sometimes this will fail to happen. This can be seen in the GeoCue Database Manager dialog under the Database tab in the lower Maintenance section. It will show the current database version in use and the latest database version available. Ideally,…
If asked by support, the following two code snippets when copied and pasted into a text document and saved as “EnableBindingLogs.reg” and “DisableBindingLogs.reg” respectively will enable/disable binding logs on the machine when imported to registry. Create a folder “c:\FusionLogs”. The folder must be writable for the user that runs GeoCue. Import the EnableBindingLogs.reg file using…
Problem: When installing GeoCue software using the quick installer an error may be encountered while attempting to configure the SQL server and the GeoCue Database. The GeoCue quick installer requires that the SQL server and the GeoCue Database exist on the same machine. If this is not the case then this error will occur. Solution:…
Download the GeoCue 2017 Installation Guide. This guide will discuss the details of GeoCue installations and updates, licensing, and registration. For a typical installation using the simplified installation process, please refer to the GeoCue 2017 Quick Install Guide. This is recommended for most new installations. For a typical update of an existing GeoCue installation using…
One of the common requests we receive from our GeoCue users is to add the ability to archive or off-line projects when they are completed. Once a project has been completed and fully delivered to the customer, it needs to be transferred effectively out of production operations to an enterprise data archive. Archiving a completed…
