45 articles GeoCue Installation, Licensing and Updates

Unable to Contact the Specified Repository Server

GeoCue Client encounters the error message, “Unable to contact the specified repository server (Server name and IP address). A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond  IP address.” The GeoCue server is not running. There are…

Share

Moving the GeoCue Common Folder to new hardware

Create a new Common Folder on the new hardware and ensure that it has read/write permissions for all GeoCue Users and is a shared drive (additional information is available in the GeoCue Installation Guide) On the GeoCue Server machine, uninstall the GeoCue Coordinate Systems – GeoCue Horizontal Coordinate System and GeoCue Vertical Coordinate System. Open…

Share

Configuring Bentley Connection Client for Use with the GeoCue Command Dispatch System (CDS)

Around update 11, Bentley made it mandatory to login to the Bentley CONNECTION Client in order to obtain a valid license for the Bentley product. Doing so broke the ability for the dispatch service user to launch MicroStation. The fix is to login to the machine one time as the GeoCue Dispatch user, login to…

Share

User Does Not Have Permission to Write

On the “Machines” tab in GeoCue Dispatch Manager the error message, “The specified user for the remote GeoCue Client service login does not have permission to write to the specified remote cache folder.”, is showing for a machine.  Ensure the Dispatch User, as set on the machine in question, has permission to read/write to the…

Share

Specified Remote Client Cache Path Does Not Exist

On the “Machines” tab in GeoCue Dispatch Manager the error message, “The specified remote client cache path does not exist.” is showing for a machine.  The error message indicates that there in an issue with the remote cache folder setup in the GeoCue Client Configuration. Type “configure client” into Windows search and open the GeoCue…

Share

Error Starting GeoCue

While attempting to open the GeoCue Client you get an Error Starting Geocue dialog box that says “The GeoCue Server did not respond”. In the box is a list of four things to verify: Please verify the standard four issues as shown in the message. Can you ping the GeoCue Server by name (Server Name)…

Share

GeoCue Server – Windows Firewall

If you’re running Windows Firewall on the system where the GeoCue Server is installed, GeoCue Clients on your internal network may not be able to connect to the GeoCue Server or the server may not be able to communicate with the SQL Server.  If this happens, you may do one of the following: Disable Windows…

Share

GeoCue System Requirements

A dual core processor is recommended with at least 4 GB RAM, 16 GB RAM recommended.  A minimum of 10 GB free disk space on the local drive.  Additional disk space for data storage either locally or on an external drive is also recommended. All GeoCue applications require a minimum operating system of Windows 7…

Share

Factors that control Command Dispatch Dispatched and Distributed Instances

To modify the number of subtasks that are launched when Dispatching/Distributing from GeoCue, consider customizing Machine Resources. (Note that these are advanced GeoCue settings and require GeoCue Administrator level privileges). The factors that need to be considered when fine-tuning your Command Dispatch System are: 1. Available Machine Resources Resources available per machine are controlled by:…

Share

Slow Responsiveness of GeoCue Client

Problem: Slow responsiveness of the GeoCue Client is observed corresponding with high CPU usage by the RepHostGUI.exe on the GeoCue Server machine. Probable Resolution: RepHostGUI.exe is the primary GeoCue server process, which handles all interaction with all GeoCue clients and the database. Since this executable implements multithreaded processing and handles all the necessary locks it…

Share