43 articles GeoCue Installation, Licensing and Updates

User Does Not Have Permission to Write

On the “Machines” tab in GeoCue Dispatch Manager the error message, “The specified user for the remote GeoCue Client service login does not have permission to write to the specified remote cache folder.”, is showing for a machine.  Ensure the Dispatch User as set on the machine in question has permission to read/write to the…

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Specified Remote Client Cache Path Does Not Exist

On the “Machines” tab in GeoCue Dispatch Manager the error message, “The specified remote client cache path does not exist.” is showing for a machine.  The error message indicates that there in an issue with the remote cache folder setup in the GeoCue Client Configuration. Type “configure client” into Windows search and open the GeoCue…

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Error Starting GeoCue

While attempting to open the GeoCue Client you get an Error Starting Geocue dialog box that says “The GeoCue Server did not respond”. In the box is a list of four things to verify: Please verify the standard four issues as shown in the message. Can you ping the GeoCue Server by name (Server Name)…

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GeoCue Server – Windows Firewall

If you’re running Windows Firewall on the system where the GeoCue Server is installed, GeoCue Clients on your internal network may not be able to connect to the GeoCue Server or the server may not be able to communicate with the SQL Server.  If this happens, you may do one of the following: Disable Windows…

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GeoCue System Requirements

A dual core processor is recommended with at least 4 GB RAM, 16 GB RAM recommended.  A minimum of 10 GB free disk space on the local drive.  Additional disk space for data storage either locally or on an external drive is also recommended. All GeoCue applications require a minimum operating system of Windows 7…

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Factors that control Command Dispatch Dispatched and Distributed Instances

To modify the number of subtasks that are launched when Dispatching/Distributing from GeoCue, consider customizing Machine Resources. (Note that these are advanced GeoCue settings and require GeoCue Administrator level privileges). The factors that need to be considered when fine-tuning your Command Dispatch System are: 1. Available Machine Resources Resources available per machine are controlled by:…

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Slow Responsiveness of GeoCue Client

Problem: Slow responsiveness of the GeoCue Client is observed corresponding with high CPU usage by the RepHostGUI.exe on the GeoCue Server machine. Probable Resolution: RepHostGUI.exe is the primary GeoCue server process, which handles all interaction with all GeoCue clients and the database. Since this executable implements multithreaded processing and handles all the necessary locks it…

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Connect to SQL Server When System Administrators Are Locked Out

Problem: Admin user doesn’t have permissions to access SQL database. This can cause a failure to update the database when attempting to install GeoCue. Produces an error message when the user tries to expand the GeoCue database node to look at the tables in SQL Server Management Studio. Probable Resolution: Follow the steps in the…

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GeoCue 2017 Release – Service Pack 1

Details: GeoCue 2017 SP1 adds clarification for sensor trajectory formats versus TerraScan trajectories. This service pack also fixes several issues found with the GeoCue 2017 release covering a wide variety of issues. It is recommended that all users apply this service pack at the earliest convenience if already running GeoCue 2017, or immediately upon upgrading…

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Configure Client after Server Migration

Symptoms: After moving your licenses to a new GeoCue Server location you might receive the following error message upon the opening of User Manager: “Unable to contact the specified repository server (Server name and IP address). A connection attempt failed because the connected party did not properly respond after a period of time, or established…

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