84 articles LP360 Installation, Licensing and Updates

LP360 New Features

The following are just some of the new features that were released with each build of LP360 since version 2.0 through the upcoming release of 2019.2. These are only to name but a few of the enhancements that have been made to the product, not to mention the myriad of bug fixes and improvements to existing…

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LP360 Installers

The installers for various versions of LP360 may be downloaded using the links below. Click here to see which version of LP360 is compatible with which version of ArcGIS and/or Windows Operating system. Supported versions are eligible for full support. End of life versions are eligible for limited support. No fixes are available for defects…

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LASSymbols.DLL Failed to register

Symptom: While installing LP360 or True View EVO user encounters the error, “Module C:\Program Files\Common Files\LP360\LASSymbols.dll failed to register.” (v2018.1 and later) or “Module C:\Program Files\Common Files\QCoherent\LASSymbols.dll failed to register. HRESULT -1073740940” (version prior to v2018.1). Multiple errors of a similar nature for other DLLs also occur if one continues with the installation. Download and…

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Switching Languages in LP360 or True View EVO

KBA-01041-Y0B3V6 Question How do I switch the language being used by LP360 or True View EVO? Answer LP360 by default will launch in English, unless it’s running on an operating system that is a supported language. Currently the supported languages are Spanish, Japanese and Polish.   For LP360 (both 32-bit and 64-bit), LPViewer, and True View EVO:…

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Invalid License Server String Error

While entering the License String in the LP360 or True View License Manager you receive the error message, “LASSymbols: Either an Invalid License Server string or there are no licenses available on the License Server. Please check License Server string.” Or, while entering the License String in the ASPSuite License dialog you receive the error message, “License String…

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Which OpenGL versions are supported by my graphics card?

LP360 and True View EVO use OpenGL v2.0 and/or v4.4 depending on the module. As outlined in the system requirements, the graphics card being used on your machine must support these in order for the products to function properly. To check what versions of OpenGL are supported by your graphics card: Download GLview from realtech…

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How to Recover a Floating License?

Problem: My LP360 license is in use by a process that is no longer active. For instance, my machine shutdown unexpectedly and left my LP360 license locked. Probable Resolution #1: The license will recover itself after a short period of time. Take a brief pause and try again in a few minutes. Probable Resolution #2:…

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How to check license server status and license usage in Client Portal?

The Client Portal, or Customer Portal, allows users of the ASPSuite and LP360 (starting at v2018.1) products to manage and monitor their own licenses for both of those products. Users may check the status of their server, review license usage, and download a report of the license usage for the day. Server Status Have your…

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Test ports using Microsoft Port Query

Microsoft has a PortQry utility to help users test ports for successful communication: Download the PortQry GUI from Microsoft Extract PortQry to a folder on your machine, such as “C:\PortQryUI”. In that folder, run portqueryui.exe by double-clicking on it. Enter the destination address as found in your License String, ls24.rlmcloud.com or ls41.rlmcloud.com or ls60.rlmcloud.com. Select…

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How do I move my LP360 node-locked license to a new machine?

The new licensing system in LP360 v2018.1 and later allows users to move their own node-locked licenses from one machine to another. For LP360 2018.1 and later: Start LP360 on the machine where you wish to deactivate the node-locked license. Open the License Manager (File -> License Manager) Select “Deactivate Node-locked License”. Note that you…

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