Terra License Manager: Bad access code

KBA-01019-K9G8K8
Problem
User receives a message indicating a “Bad access code” when attempting to check-out a license using the Terra License Manager.
Solution
The “bad access code” error message can be caused by one of two things:

1.       The access code on the License Server and License Manager do not match. Verify the access code in Terra License Manager (File->Settings) on the client and in the corresponding version of Terra License Server (File->Settings) on the server. If running the Terra License Server Service be sure to restart the service after making any changes in the GUI.

2.       When you install the Terra License Manager and the Terra License Server on Windows 7 era or later operating systems it is necessary to install by right-clicking on the EXE and selecting “Run As Administrator”. If this was not done originally you should be able to just re-install. Be sure to restart the server service if you are using it. If a simple re-install using RAA doesn’t work, then you may need to uninstall the service first and then reinstall using the right-click and Run as Administrator option.

a.       To uninstall the Terra License Server service:

i.      Open an elevated command prompt by right-clicking on the shortcut and selecting Run As Administrator.

ii.      At the command prompt type “sc delete TerraLicenseService017”

iii.      You should then receive the message “[SC] DeleteService SUCCESS”

 

Additional Comments
If you have any questions about the information provided in this article please contact support@geocue.com at any time.

 

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