| KBA-01022-W0L2W8 |
| Problem |
| User attempts to renew a license that is currently showing as expired or invalid and receives no new error message, yet the expired or invalid status remains. |
| Solution |
| This indicates that the current license in the folder is likely a temporary license, or one of a different version than what is being checked out. Rename or move those licenses into a subfolder, re-open Terra License Manager and then attempt to check out the license once again. |
| Additional Comments |
| If you have any questions about the information provided in this article please contact support@geocue.com at any time. |
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