Terra License Manager: No Reply from Server

KBA-01018-V1M7H0
Problem
User receives a message indicating there was “no reply from server” when attempting to check-out a license using the Terra License Manager.
Solution
Probable Resolution (Terra License Server GUI):

Option 1:

Verify that the Terra License Server GUI is open on the server machine.

Option 2:

Verify that the information entered in the License Manager under File->Settings is correct.  Perhaps there is a typo in the name of the server machine.

Probable Resolution (Terra License Server Service):

Option 1:

Verify that the Terra License Server Service, called “TerraLicenseService018” is running on the server machine by opening the local services. Restart the service to ensure it has been started after the licenses were placed in the “\terra\pool018” folder.

Option 2:

Verify that the information entered in the License Manager under File->Settings is correct.  Perhaps there is a typo in the name of the server machine. If the server name doesn’t work, try the IP address.

Option 3:

The \terra\pool018\License_server.EXE on the server, and the \terra\license\license_manager.exe on the client must both be allowed to communicate through any firewalls. Add inbound and outbound exceptions to the firewall for both of these programs.

Option 4:

The user running the Terra License Manager must have domain level access permissions to the Terra License Server machine. If the user is not a domain user then run the License Manager using a domain user/password via the command prompt, “runas /netonly /user:domain\username “c:\terra\license\license_manager.exe”.

Option 5:

Ping the server by name from the client. If there is a response then the machine name may not be resolving correctly for the Terra License Server. Modify the server name in the Terra License Manager to be the IP address of the Terra License Server machine. Then restart the Terra License Server Service, if applicable. If there is no response to the ping, resolve the basic connection issue between the two machines before doing further troubleshooting with the Terrasolid software.

Option 6:

Turn on Network Discovery for the Terra License Server machine, and if necessary, for the client machines as well. Refer to this link for more information from Microsoft on Network Discovery:

http://windows.microsoft.com/en-us/windows/what-is-network-discovery#1TC=windows-7

Option 7:

The communication between Terra License Server and Terra License Manager uses ‘Windows Pipe’. Therefore, TCP/IP settings do not have any effect. If the server PC is in a different geographical location than the workstation, please use VPN or use some other fixed connection to upload the licenses. License Server and Manager can communicate with each other if you can open and save files to the “terra\poolXXX” folder.

Additional Comments
If you have any questions about the information provided in this article please contact support@geocue.com at any time.
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