KBA-01023-B4V4W6 |
Problem |
When loading the Terrasolid product MDL within MicroStation the license dialogue appears and stays on top. |
Solution |
The license dialogue stays up when first loading the product if the product does not have a valid license.
Probable Resolution 1: Verify that the major version of the product installed on the machine matches the major version of the license. This means that if you are running v016.x software you need to have v016 licenses on the machine. Probable Resolution 2: Verify that the license on the machine is for the same package as what was installed. A “Lite” license cannot be used to run a full version of a product and vice versa. Probable Resolution 3: Products run from the \terra\ma folder operate using licenses located within the \terra\license folder.
Probable Resolution 4: Product needs to be installed with Administrator permissions. To accomplish this select the install executable, right click and select Run As Administrator (RAA). |
Additional Comments |
If you have any questions about the information provided in this article please contact support@geocue.com at any time. |
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