Updating the True View Firmware

The following steps describe the process for updating your True View firmware for both 2DIS and 3DIS (imaging systems). The latest firmware update for the True View systems are available for download and installation from the Downloads -> Software section of your Reckon account, or by logging into the GeoCue FTP site, using your client credentials provided with the initial licensing information, and browsing for the “TrueViewFirmware” folder found in the root. The firmware is the same for the 250, 410, 515, and 600 series models, but the CoreConfiguration file is different for each model.

Current CCU Firmware: v3.0.5.2 – True View 410 systems running v2.0.10 and earlier need to be updated first to v2.0.14 before updating to v3.0.5.2.

Current Camera Firmware: v00.72.01

  1. The True View firmware will be provided in a zipped folder. Do not unzip the folder.  The True View camera firmware will be provided as a firmware.bin file. It is important not to get the two mixed up!
  2. Copy the provided firmware.zip compressed folder and CoreConfiguration.json from the applicable system series folder to the top level of the UMS drive for the True View System.
  3. Plug the UMS drive into the True View System.
  4. When installing firmware or newer over v3.0.5.1 or older firmware, the True View camera firmware should be updated as well to v00.72.01. Otherwise, the cameras are already updated and the camera instructions here can be skipped.
    1. Remove the SD cards from both cameras and insert them into a laptop.
    2. If the flight photos currently on them have not been backed up, do so now.
    3. Erase all data from the two camera SD cards.
    4. Copy the provided firmware.bin, note the bin format, not the zipped folder, (version 72.00) file into the top level of each camera SD card.
    5. Re-insert both camera SD cards into the cameras.
  5. Connect the True View controller box to True View system. 
  6. Power on the True View system. 
    1. All three lights will blink yellow initially.
    2. After roughly 5 seconds, the SYS light will blink white. This indicates the firmware upgrade is in progress.
    3. After no more than ten minutes, the SYS light changes to solid white indicating the update has completed. For systems with a readout display, it will say, “Firmware Updated”.
      1. If the update progress exceeds ten minutes, power off the True View system and check the update.log file on the UMS for messages.
    4. Once complete, the system will begin its normal start up procedure. The battery light will blink until the battery voltage is checked. The light will then turn a solid green, yellow, or red to indicate the battery level. Once the True View LEDs reach this state, move to step 7. See the model specific Hardware Users Guide for more information on the light sequences during system startup.
  7. Power off the True View system.
  8. Remove the SD cards from both cameras and insert into a laptop.
    1. The firmware.bin file should no longer be present at this point, indicating a successful update.
  9. Remove the UMS drive from the True View system and insert into a laptop.
    1. The zipped firmware folder should no longer be present on the UMS.
    2. A file named “Update.log” should now be present.
    3. When updating to firmware v2.2.x or later from an earlier version, there may be numerous files dumped from the internal memory to clear it before the first Cycle with the later firmware.
    4. Open the update log and verify the firmware has been updated to the latest version, “update True View firmware to”.
    5. Ensure you have a saved copy of your System Configuration file (SCF), and the Core Configuration file (CCF) that comes with the firmware update somewhere other than the UMS.
    6. Format the UMS to NTSF. Always perform a full format even if the UMS is already in the NTSF format as it helps reset the UMS to ready it for continued use.
    7. Copy your System Configuration file (SCF), and the Core Configuration file (CCF) that comes with the firmware update back to the UMS. The CCF must always come from the firmware being installed as parameters are added/modified/removed with new releases. However, you will need to verify any settings you may have customized so they’re not reset to defaults, for example, image transfer on wind-down or proximity mode, and most importantly, ensure the “AOSAvailable” parameter in the CCF file is set to zero for all models, except the TV250, where it should be set to two.
  10. Run a test Cycle to verify everything is functioning as expected.

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