Problem:
Receive an error message when starting LP360 or True View EVO stating, “LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)”.
Version 2018.1 or newer
Probable Resolution #1:
The user has entered an invalid license string. This error message would have been preceded by one stating, “Invalid License String“. Verify the License String entered matches what was provided. Be sure to not include the enclosing quotes, but ensure inclusion of the password portion of the License String.
Probable Resolution #2
There are no available LP360 licenses of the requested level available for use in this session. Verify the available licenses in the Licenses tab of the LP360 License Manager. Or verify the license usage in the Client Portal.
Versions before 2018.1
Probable Resolution #1:
This error message most often occurs if you have not yet authorized your machine to communicate with the license server or a license on a node-locked machine. Depending upon which machine you’re working on, use the AUT files that are provided on your software update page, http://www.lp360.com/chkstatus.asp, when you enter in the applicable CD Key. Please review the instructions in the LP360 Installation Guide for more information on installing and registering the product.
Probable Resolution #2:
Ensure that the communications between the server and client are being allowed through any firewalls on both machines. See option #3 in the following post:
Probable Resolution #3:
If the version of LP360 on the client machine is newer than the version on the License Server, verify that the maintenance date on the licenses in the LP360 License Administrator show as current. If not, download your latest AUT file from your Software Update page by entering your CDKey on the Check Status page or by running Check for Updates from within LP360.
