GeoCue Support » Archives for GeoCue Support
The TrueView GO Hardware Users Guide covers the ins and outs of installing and operating the latest version of the GeoCue TrueView GO NEO LiDAR Handheld (LIDAR/Cameras), TVGO NEO. For indoor scans (SLAM only), please review Loop Closure Maneuvers. Contents 1 Reading Tips ………………………………………………………………………………………………………… 41.1 Symbols …………………………………………………………………………………………………….. 41.2 Service and Support ……………………………………………………………………………………. 41.3 Safety Guidelines ………………………………………………………………………………………… 41.3.1 Laser Safety…
Overview When surveying cables or powerlines, the quality of the results depends mainly on three factors: This article explains how these factors affect powerline capture, using the TVGO 116 and TVGO 132 as examples. In this comparison, the TVGO 116 operates at 300 kHz, while the TVGO 132 operates at 600 kHz. A higher PRR…
Overview Some customers may see a message on the TVGO tablet stating that the device is “not Google Play Protect certified.” This article explains why this message appears, what it means for TVGO operation, and what options are available if additional Android apps or internet access are required. Why This Message Appears The Android tablet…
When the drone returns from a mission, the TV540 may display a red status light. Upon reviewing the diagnostics, the LiDAR module may be marked with an error. Cause of the issue, the LiDAR sensor did not receive sufficient power during the flight. As a result: This typically occurs when the drone is operated with…
Applies to Overview Some users may encounter a red Error banner in the TV515 web interface during startup with messages similar to: Failed to connect from get()NOT_OK: /pandar.cgi?action=get&object=device_infoNonstandard firmware termination This article explains what the message means and outlines recommended steps to recover the system. What this error means This message indicates that, during startup,…
This article will define the minimum vehicle and roof rack requirements for operating GeoCue TrueView Mobile Mapping Systems. The intent is to ensure mechanical stability, sensor performance, and safe operation under real-world driving conditions. System Mass and Design Load The TrueView Mobile Mapping System has an approximate mass of 28 kg, excluding mounting hardware and…
With True View GO 116 and 132, you can get the following error: 26001-The MCU data transfer is abnormal and the device will not work normally. Please power off and restart the device. If the problem still exists after restarted, please contact after-sales service. 23400-The ENC data lost. Please power off and restart the device.…
The following steps describe the process for updating your TrueView firmware for current TrueView 3DIS systems. These newer systems have no controller box and create a system.log. Note: Please ensure that LP360 software maintenance status corresponds with the firmware release date. LP360 sensor processing may not function correctly if out-of-date software is used to process…
The TrueView 539 Hardware Users Guide covers the ins and outs of installing and operating the GeoCue TrueView 539 3D Imaging System (3DIS) (LIDAR/Cameras). Contents Table of Contents……………………………………………………………………………………………….21 Reading Tips …………………………………………………………………………………………………… 41.1 Symbol Description …………………………………………………………………………………. 41.2 Disclaimer ……………………………………………………………………………………………… 42 Usage Requirements ……………………………………………………………………………………….. 52.1 Using Environment …………………………………………………………………………………… 52.2 Tips Before Using …………………………………………………………………………………………… 52.3 Tips During Usage ………………………………………………………………………………………….. 52.4…
This document serves as a comprehensive user guide for the TrueView 641 payload, detailing its components, specifications, operational procedures, and compliance information. Overview of TrueView 641 Payload The TrueView 641 payload system is designed for capturing LiDAR and imagery data in drone operations. It includes essential components such as USB ports, TrueView Web UI, multifunction…
