GeoCue Group Support

GeoCue Group Support has written 719 articles

LP360 Installers

  The installers for various versions of LP360 may be downloaded using the links below. Click here to see which version of LP360 is compatible with which version of ArcGIS and/or Windows Operating system. Supported versions are eligible for full support. End of life versions are eligible for limited support. No fixes are available for…

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True View Evo Doesn’t Recognize Cycle Folder

True View Evo doesn’t recognize Cycle Folder. This can happen when attempting to load directly from the UMS drive or from an archive folder. The Cycle dialog will not show flight information for the cycle that the user is attempting to select. The file structure requires three basic components to import a cycle properly in…

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Error: The site is not available.

When attemping to access a site in Reckon web-client, the user gets the following error message: “The site is not available. Please ask your service provider to republish the site.” If the user clicks through this message, no published data will be available. This is caused by not properly completing the publishing process in Reckon…

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DJI GO Gimbal Settings

A DJI gimbal is not pointing forward properly for mapping flights. The top of the camera is slightly skewed to one direction. Please change the following settings in DJI GO or GO 4 depending on your drone configuration: In SmoothTrack Settings, Change Deadband – Pan to “0” and Speed – Pan to “100”. In Movement…

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MicroStation shows zero activity

When executing a TerraScan macro in GeoCue the Working Segment in progress gets a write lock, while the neighboring working segments get read locked, if neighbors are required. There is no progress bar, but the locks will release and the Production State will update to reflect the step upon completion. The Dispatch Manager can provide…

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User Does Not Have Permission to Write

On the “Machines” tab in GeoCue Dispatch Manager the error message, “The specified user for the remote GeoCue Client service login does not have permission to write to the specified remote cache folder.”, is showing for a machine.  Ensure the Dispatch User, as set on the machine in question, has permission to read/write to the…

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Why are subtasks being Requeued?

Requeuing in the Command Dispatch System (CDS) will occur any time a subtask requires neighbors and suitable lock cannot be obtained. Multiple requeues often occur when there are a small number of entities and many resources available in the CDS. Neighbor overedge processing will cause surrounding tiles to become read locked while that tile is…

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Dispatch Control Executable Error

The message column for a subtask in the GeoCue Dispatch Manager displays, “Dispatch control executable exited with error code #”, where # is typically -1 or -7.  Find the corresponding entity in the GeoCue Client. Select the step in the checklist corresponding to that which was set in progress to create the subtask. Review the…

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Macro File Does Not Exist

The Run Macro step completes with an exception, “Macro file does not exist.” as seen in the System Message column of the Checklist Step Details pane. Verify that the macro file associated with the assigned macro still exists in the project folder i.e. “\80XXX\1”. The macro will show in red in the macro catalog if…

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Specified Remote Client Cache Path Does Not Exist

On the “Machines” tab in GeoCue Dispatch Manager the error message, “The specified remote client cache path does not exist.” is showing for a machine.  The error message indicates that there in an issue with the remote cache folder setup in the GeoCue Client Configuration. Type “configure client” into Windows search and open the GeoCue…

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