GeoCue Support has written 759 articles

How to Mount TrueView Sensors to the DJI M400

This article provides step-by-step instructions to mount TrueView sensors to the DJI Matrice 400 drone, including PLI and smart dovetail adapters. Follow these procedures for safe, secure, and optimal installation. Single payload skyport adapter The single gimbal skyport adapter is the standard mount on the DJI M400. Payload compatibility Compatible with payloads PLI Payload adapter…

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How to Mount TrueView Sensors to an Alta X Gen 2

This guide provides step-by-step instructions to securely mount TrueView sensors to the Freefly Alta X Gen 2 drone, including payload, damping, and antenna installation. Follow these steps to ensure optimal performance and safety. Smart dovetail adapter The Alta X Gen 2 has two options for payloads with the smart dovetail adapter. PLI Payload adapter Payload…

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How to Mount TrueView Sensors to an Alta X

This guide provides step-by-step instructions to securely mount TrueView sensors to the Freefly Alta X Gen1 drone, including payload, damping, and antenna installation. Follow these steps to ensure optimal performance and safety. Alta X landing gear overview The Freefly Alta X comes with many options for landing gear. This will affect how to mount the…

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TrueView GO NEO Hardware Users Guide

The TrueView GO Hardware Users Guide covers the ins and outs of installing and operating the latest version of the GeoCue TrueView GO NEO LiDAR Handheld (LIDAR/Cameras), TVGO NEO. For indoor scans (SLAM only), please review Loop Closure Maneuvers. Contents 1 Reading Tips ………………………………………………………………………………………………………… 41.1 Symbols …………………………………………………………………………………………………….. 41.2 Service and Support ……………………………………………………………………………………. 41.3 Safety Guidelines ………………………………………………………………………………………… 41.3.1 Laser Safety…

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Best Practices for Surveying Powerlines with TVGO Sensors

Overview When surveying cables or powerlines, the quality of the results depends mainly on three factors: This article explains how these factors affect powerline capture, using the TVGO 116 and TVGO 132 as examples. In this comparison, the TVGO 116 operates at 300 kHz, while the TVGO 132 operates at 600 kHz. A higher PRR…

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TVGO Tablet Shows “Not Google Play Protect Certified” Message

Overview Some customers may see a message on the TVGO tablet stating that the device is “not Google Play Protect certified.” This article explains why this message appears, what it means for TVGO operation, and what options are available if additional Android apps or internet access are required. Why This Message Appears The Android tablet…

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TV540 Error – Red Light Indicator: LiDAR Error

When the drone returns from a mission, the TV540 may display a red status light. Upon reviewing the diagnostics, the LiDAR module may be marked with an error. Cause of the issue, the LiDAR sensor did not receive sufficient power during the flight. As a result: This typically occurs when the drone is operated with…

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TV515 Startup Error: “Failed to connect from get() / pandar.cgi”

Applies to Overview Some users may encounter a red Error banner in the TV515 web interface during startup with messages similar to: Failed to connect from get()NOT_OK: /pandar.cgi?action=get&object=device_infoNonstandard firmware termination This article explains what the message means and outlines recommended steps to recover the system. What this error means This message indicates that, during startup,…

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TrueView Mobile Mapping Systems – Minimum Vehicle and Roof Rack Requirements

This article will define the minimum vehicle and roof rack requirements for operating GeoCue TrueView Mobile Mapping Systems. The intent is to ensure mechanical stability, sensor performance, and safe operation under real-world driving conditions. System Mass and Design Load The TrueView Mobile Mapping System has an approximate mass of 28 kg, excluding mounting hardware and…

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TVGO Error – The current scene is complex

With True View GO 116 and 132, you can get the following error: 26001-The MCU data transfer is abnormal and the device will not work normally. Please power off and restart the device. If the problem still exists after restarted, please contact after-sales service. 23400-The ENC data lost. Please power off and restart the device.…

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