GeoCue Group Support

GeoCue Group Support has written 633 articles

LP360 Installers

The installers for various versions of LP360 may be downloaded using the links below. Click here to see which version of LP360 is compatible with which version of ArcGIS and/or Windows Operating system. Supported versions are eligible for full support. End of life versions are eligible for limited support. No fixes are available for defects…

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Could not probe surface

Problem: User encounters the message, “Could not probe surface. Verify coverage and that surface is not in use.” in the system messages column of the Checklist Step Details pane when attempting to run the Probe checklist step on a Photogrammetric_Point entity in GeoCue. Probable Resolution#1: Verify the layer being probed is not currently locked in…

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LP360 Startup Stuck on Processing Shell Command

Problem: When attempting to start LP360 it gets stuck on the splash screen and there is a small message at the bottom of the splash screen that says, “Processing shell command”. Probable Resolution: This is a known problem in Windows 10 that has since been fixed by Microsoft in an update to Windows 10. Please…

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LP360 Installation Guide

This document covers the installation, registration and licensing for the LP360 family of products; LP360 for ArcGIS, LP360 (64-bit), and LPViewer. LP360 Installation Guide 2018.2

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LP360 Software Update Guide

A brief overview of the installation process when updating LP360 is as follows: Download the Latest Release of LP360 2018.2 from LP360 Installers. Run the new installation of LP360 and complete the installation. Be sure to also run the LP360 for ArcGIS (32-bit) version in order to run the LP360 for ArcGIS extension. It is perfectly…

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LP360 Tool Guides

There are many tools and keyboard shortcuts that exist within the LP360 product suite, including LP360 for ArcGIS, LP360 for Windows, LP360 for sUAS, and LP360 for GeoCue. Remembering all of them and where to find them may prove difficult, particularly for beginner or casual users. To help we’ve created tool guides that provide the…

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LP360 New Features

The following are just some of the new features that were released with each build of LP360 since version 2.0 through the upcoming release of 2018.2. These are only to name but a few of the enhancements that have been made to the product, not to mention the myriad of bug fixes and improvements to existing…

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Error 1001: LP360CustomActions.InstallState

Problem: User encounters error message, “Error 1001. Could not find file ‘C:\Program Files (x86)\Common Files\LP360\LP360CustomActions.InstallState.” or “Error 1001. Could not find file ‘C:\Program Files\Common Files\LP360\LP360CustomActions.InstallState.”, while attempting to install LP360 v2018.1 or later. Probable Resolution: Uninstall all instances of LP360 from the machine, then attempt to install the latest version of LP360.

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Terrasolid Design Library

The Terrasolid design library is provided as an example of some of the customization that can be done in MicroStation CONNECT edition to make working with the Terrasolid products easier and more efficient, particularly for new users. We recommend the provided Terrasolid.DGNLIB remains as provided so that you can easily download the latest from this…

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The Terrasolid License Changeover Explained

Unlike most software vendors Terrasolid makes progressive releases of their software modules over the course of a calendar year. The calendar year in turn corresponds directly with the maintenance cycle for the products. Hence, once a year all users must renew their maintenance and move on to the current year major release products and licenses…

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