Problem:
When you reset your account password, an automated email is sent from DoNotReply@Geocue.com with the new password. Below are possible reasons for why you did not receive this email.
Probable Resolution #1:
The email was sent to your spam or junk email folder . Check your spam or junk folder in both your mail client and corporate mail server for this email.
Probable Resolution #2
Your email server is blocking emails from DoNotReply@Geocue.com. Add this email address to the list of accepted email senders.
Probable Resolution #3:
This reset password link only works if you have confirmed your account through the Reckon confirmation email. If your email has not been confirmed, you will not receive the password reset email. Contact support@geocue.com and request a new email confirmation. If the second confirmation email is not received, a support technician can reset your password and you can change your password.
