AirGon Support

AirGon Support has written 111 articles

DJI: Missing photos from first part of your flight

Your flight application indicated you collected more images than you are downloading from your SD card. The images you downloaded all seem to be from the end of the flight, and the images from the first part of the flight are missing. The number sequence of your photos reached 999, a new folder was created,…

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Phantom 4 RTK – Compass Calibration Instructions

Below are step-by-step instructions showing how to calibrate the compass for the Phantom 4 RTK. Once in “Fly” Mode, tap the ellipse in the top right corner of the screen: In “Aircraft Settings”, scroll to the bottom of the options and tap “Advanced Settings”: Tap “Sensors”: Tap “Calibrate Compass”: Follow calibration instructions.

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Metashape: No Photos Selected when Filtering Photos by Marker

You have imported your control points into Metashape, but when you filter by marker, no photos are selected by the filter and are not visible in the photos pane. You have not run the alignment step. Run the alignment step first, then filter photos by marker. The vertical datum of your images and control points…

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Metashape: Changing Interface Theme

When you download Metashape, you may notice the interface theme is grey and contains no color. Use the following steps to change the theme to color display. Open Metashape. Click tools> Preferences. On the General tab, change the theme from “Light” to “Classic”. Click Apply. You should receive a prompt that the theme will be…

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Downloading Data for Phantom 4 RTK – PPK Processing in ASP Suite

Downloading Flight Data The following steps provide instructions for downloading your flight data for Phantom 4 RTK processing. 1. Remove the SD card from the aircraft and insert into your laptop. 2. The SD card will contain two folders: DCIM Survey 3. The Survey folder will contain the data recorded during the planned mission. The…

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ASPSuite Error: Loki Rover Observation and Navigation Files do not exist

To use the SBF file (Loki file), ASPSuite will convert it into Rinex observation and navigation files during the file conversion step (Step 2).  If the SBF file has not been converted, and the observation and navigation files are not in the project folder, the error, “Loki Rover Observation and Navigation Files do not exist:”,…

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Your project size now exceeds 4 km², causing sUAS to enter LP360 Viewer mode

The LP360 sUAS license level limits the project size to 4 km². If LP360 determines the project size exceeds this limitation, this informational dialog appears when adding LAS files to the project. LP360 will then revert to the Viewer License level and user functionality will be limited. Your project size exceeds the size limitation for…

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ASPSuite Release Notes

The release notes highlighting the new features, modifications to existing features, and fixes for software defects found within each release of the ASPSuite software. March 18, 2019 – Version 2019.1.13.0 Updated ASPSuite to handle erroneous start date that can occur with Phantom 4 RTK OBS files (8593) Modified messages in Phantom 4 RTK workflows to…

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ASPSuite End User License Agreement

All our products require acceptance of an End User License Agreement (EULA) which can be found at the following location once the software is installed: Open ASPSuite Open Windows Task Manager Right-click on ASPSuite in the Processes tab and select “Open file location” This will typically open a location such as, “C:\Users\%user%\AppData\Local\Apps\2.0\AH9G1ZQJ.JGV\KLCMKRK1.V37\asps..tion_753cade1de3b952f_07e3.0001_2a83f2bc0b80d0c2”, where %user% is…

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Flight Spans GPS Midnight

Scenario Running ASPSuite to process a flight that spans GPS Midnight produces an informational message titled, “Flight Spans GPS Midnight”, when attempting to auto-download the ephemeris file. Explanation This informational message explains to the user why when performing the auto-download the alternate navigation file will be left blank. It should not affect the processing as…

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