AirGon Support

AirGon Support has written 187 articles

True View EVO End User License Agreement

All our products require acceptance of an End User License Agreement (EULA) which can be found at the following locations once the software is installed: C:\Program Files\GeoCue Group\True View Evo\LP360_EULA.rtf Furthermore, the terms of the True View EVO and LP360 software maintenance and support warranty are available here. The first year is typically included with…

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POSPacCloud: Authentication Failed

Attempting to run POSPacCloud to process a trajectory solution in True View EVO results in an authentication failed error, “An error occurred running POSPacCloud.exe: C:\Program Files\Applanix\POSPac Cloud\POSPacCloud.exe AUTHENTICATION_FAILED Unexpected character encountered while parsing value:” Please ensure you have installed the POSPacCloud setup, POSPacCloud_PROD_v0.0.63.zip, available from the POSPac folder when you log into our FTP site using…

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Updating Local POSPac UAV Installation

There are a few things to keep in mind when updating the local Applanix POSPac UAV installation. The process for updating is relatively simple, but there are a few wrinkles to keep in mind when updating so that no issues are encountered by the user. Install the POSPac update ONLY after installing the True View…

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True View 410 Hardware Users Guide

The True View 410 Hardware Users Guide covers the ins and outs of installing and operating the GeoCue True View 410 3D Imaging System (3DIS) (LIDAR/Cameras). Applies to firmware v2.2.5.1. Contents About GeoCue Group, Inc. 4 About True View® 410. 5 A True View Cycle. 5 True View 410 Hardware Integration Kit. 6 Installing the…

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ASPSuite User Guide

GeoCue Group’s ASPSuite includes all the software needed to import support files, process the Loki observations in Post-Process Kinematic (PPK) mode, process Phantom 4 RTK in PPK and Real-Time Kinematic (RTK) modes, and update image headers with the refined position information. The ASPSuite User Guide will discuss the workflow starting with checking the data in…

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Changing Your Reckon Password

Users can change their Reckon password at anytime using two methods outlined below.  If you know your current password and would like to change it. Login in to your Reckon account. Click the drop down arrow next you user name in the upper right hand corner of screen. Click Update. Enter your old password, then…

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True View 615/620 Hardware Users Guide

The True View 615/620 Hardware Users Guide covers the ins and outs of installing and operating the GeoCue True View 615 and 620 3D Imaging Systems (LIDAR/Cameras). Applies to firmware v2.2.5. Contents About GeoCue Group, Inc. 4 About True View® 615/620. 5 A True View Cycle. 5 True View 615/620 Hardware Integration Kit. 6 Installing…

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PyYAML-5.3.1-cp35-cp35m-win_amd64.whl is not a supported wheel on this platform

Attempting to install the C:\Program Files\Common Files\LP360\MSPy\installPyYAML.bat as part of configuring the Create Ortho from Photo Package tool in True View EVO version 2020.2.33.0, results in, “Error: PyYAML-5.3.1-cp35-cp35m-win_amd64.whl is not a supported wheel on this platform” Install Metashape Pro v1.6.5 or v1.6.6. Metashape Pro v1.7.x was released after True View EVO v2020.2.33.0, hence, it is…

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True View EVO Error: An unexpected error occurred running POSPacBatch.exe

True View EVO errs with, “An unexpected error occurred running POSPacBatch.exe” while submitting Post Process Trajectory File to POSPac Local. This is a generic error message whenever your POSPac project did not process to a successful solution using the InFusion Single Base processing mode and may be caused by one or more of the reasons…

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Horizontal and vertical accuracy not being read correctly by PIX4D

We have received reports and have verified that PIX4D v4.6.3 has issues reading the horizontal and vertical accuracy values, as well as the Omega, Phi, Kappa values (True View only) from images tagged by ASPSuite and True View EVO. Two workarounds: Use Pix4Dmapper 4.5.6 (download) until further notice. ONLY option available for True View 3DIS…

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