AirGon Support

AirGon Support has written 175 articles

True View 410 Hardware Users Guide

The True View 410 Hardware Users Guide covers the ins and outs of installing and operating the GeoCue True View 410 3D Imaging System (LIDAR/Cameras). Applies to firmware v2.0.3 and later. Updated for v2.1.8. Contents About GeoCue Group, Inc. 4 About True View® 410. 5 A True View Cycle. 5 True View 410 Hardware Integration…

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True View EVO Error: An unexpected error occurred running POSPacBatch.exe

True View EVO errs with, “An unexpected error occurred running POSPacBatch.exe” while submitting Post Process Trajectory File to POSPac Local. This is a generic error message whenever your POSPac project did not process to a successful solution using the InFusion Single Base processing mode and may be caused by one or more of the reasons…

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True View UMS Requirements

The True View UMS (Universal Mass Storage) device should meet the following requirements to be used on the system. USB-C connection 3.1 or better FAT32 format for firmware pre v2.0.3, or NTFS after updating firmware to v2.0.3 or later 114 GB minimum capacity Need “SystemConfiguration.json” and “CoreConfiguration.json” files on the drive during operation.   True View…

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Updating the True View 410 Firmware

The following steps describe the process for updating your True View 410 firmware. The latest firmware update for the True View 410 is available for download and installation by logging into the GeoCue FTP site, using your client credentials provided with the initial licensing information, and browsing for the “TrueView410Firmware” folder found in the root.…

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Checking the True View Camera Connection?

The SYS LED turns RED on True View startup and checking the CycleLog on the latest Cycle# folder indicates only one camera being detected on the system. True View systems have two GeoCue Mapping Cameras (GMC). Check each camera connection. If a camera is properly connected then you will see the lens move when the…

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Antivirus Exceptions for True View EVO and Applanix POSPac

When running True View EVO/LP360 and Applanix POSPac some antivirus software may interfere with processing and cause processing exceptions or slow license check in, or processing times. It is recommended to provide exceptions for programs located in the following folders: C:\Program Files\Common Files\LP360 C:\Program Files\GeoCue Group C:\Program Files (x86)\Common Files\LP360 (if LP360 for ArcMap is…

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Setting the Raster SRS Before Reprojecting

To reproject a raster in LP360/TrueView Evo you will need to establish the source SRS if one does not already exist. Do this by right-clicking on the raster layer, selecting Properties, SRS tab, and the ellipsis in the top right of the dialog. The Select Coordinate System dialog will pop up where you can setup…

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Error Creating Trajectory Points SHP File

Import Cycle into True View EVO results in the error, “Error Creating trajectory Points SHP File: <path>\Positions\Area_TrajectoryPoints_CYYMMDD-HHMMSS_FYYMMDD_HHMMSS.shp”. The full path, including file name and extension, is too long. There is currently a 256 character limit for files in True View EVO. Deeply nested projects will cause this issue. Create the project somewhere other than within…

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True View Error: EXECUTION_FAILED

While attempting to run POSPacCloud to process the trajectory solution for a True View 410, the user encounters an error message stating, “Project Status: EXECUTION_FAILED”. The Project upload was successful. A common cause of this error is an incorrectly entered base station coordinate. Verify the base station value entered in True View EVO is correct.…

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