When you reset your account password, an automated email is sent from DoNotReply@Geocue.com with the new password. Below are possible reasons for why you did not receive this email.
Probable Resolution #1:
The email was sent to your spam or junk email folder . Check your spam or junk folder in both your mail client and corporate mail server for this email.
Probable Resolution #2:
Your email server is blocking emails from DoNotReply@Geocue.com. Add this email address to the list of accepted email senders.