A repository of TrueView related articles covering installation, licensing, and updates to the TrueView line of drone mapping products. Includes former AirGon products such as Loki and ASPSuite.
Symptoms: After installing an update to LP360 you notice that the Start menu is missing the QCoherent menu items. Probable Resolution: Open “Programs and Features” from the Control Panel. Right-click on the installed LP360 64-bit program in the list and select “Repair”. Right-click on the installed LP360 32-bit program in the list and select “Repair”.…
There have been many complaints on the Internet about a software called Sonic Suite Software crashing games on the Internet. It can crash LP360 as well. It apparently launches the user interface for the Sonic Suite software to display the status of audio on the system. This is interfering with the proper operation of the laptop’s graphics.…
Symptom: While attempting to authorize LP360 using either a code or a supplied AUT file you receive the following message: “Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Access to the path “C:\Program…
Symptom: While attempting to complete the authorization of LP360 licenses using the downloaded AUT, you receive a message stating, “Invalid Machine Code (24237): Authorization file was not created for this machine. Unable to register…” Probable Resolution #1: Are you attempting to activate the LP360 license from the machine on which the AUT file was registered?…
Symptom: If the TCP Port defined for the LP360 License Server is currently in use by another program then it will be necessary to select another port for use by LP360. Probable Resolution: Change the specified TCP Port number for the LP360 License Server Service: On the machine hosting the LP360 License Server open the…
As discussed in our February issue of GeoCue Group News, we have launched a new subsidiary company. This company is “AirGon, LLC.” We have not yet finalized the logo or type styling but the LLC is officially formed! AirGon will focus on the small Unmanned Aerial Systems (sUAS) business, particularly from a metric point of…
Symptom: Receiving the following error message when attempting to connect a client machine to the license server. “Authentication Failed Unable to authenticate a license for LP360 for the following reason: Unable to connect to the LP360 License Server machine. Please check that it is on-line and reachable from this machine. LP360 will run in Viewer…
Symptom: While trying to setup the client to connect to the License Server you receive the error message, “Unable to Setup the Client for the License Server”. Probable Resolution: The License Administrator needs to be run using the right-click and “Run as Administrator” option otherwise it doesn’t have sufficient permissions to implement the desired settings…
