Problem:
Attempting to checkout a floating license results in an error message, “Failed to Checkout Floating License”, stating, “RLM Error: Cannot get current product version license. If you are current on maintenance, then please check-in/deactivate this license and check-out/activate your license. Details: Requested version not supported (-6)”.
Or, when attempting to activate a node-locked license results in an error message, “Failed to Activate Node Locked License”, stating, “RLM Error: Cannot get current product version license. If you are current on maintenance, then please check-in/deactivate this license and check-out/activate your license. Details: Requested version not supported (-6)”.
Probable Resolution #1:
Verify that there are license types available in the “Available Licenses” dropdown. If there are, then check the Licenses tab to see if there are any available licenses on your server for the desired license level where the maintenance date is more current than the release date of the version of software which you have installed and are trying to run. If not, have your Client Portal admin find who has the licenses in use, and free up a license for you.
Probable Resolution #2
If the maintenance is current on your licenses then please check-in/deactivate the current license and check-out/activate a new license so as to get the updated maintenance date into the license on your machine.
