Does RLM use SSL connection?

Starting with 2018.1, LP360 relies on a hosted license manager (Reprise License Manager or RLM). It requires an active connection between the client and server machine for license management and software use. If your IT or Network Security Administrator is setting up SSL interception, be aware that RLM does not rely on SSL connection for…

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Invalid License Server String Error

Problem: After updating to version 2018 of LP360 software you receive the error message, “LASSymbols: Either an Invalid License Server string or there are no licenses available on the License Server. Please check License Server string.” Probable Resolution #1: Verify the License String entered matches what was provided. Be sure not to include the enclosing quotes. Probable…

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License Manager Error: Time Mismatch with Server

Problem: When trying to check out a license using the Terra License Manager receive an error indicating, “Time mismatch with server”. Probable Resolution #1: Verify the time and date on the client machine match those on the server machine. Ensure the time zones match as well.  

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Terra License Manager: No Reply from Server

KBA-01018-V1M7H0 Problem User receives a message indicating there was “no reply from server” when attempting to check-out a license using the Terra License Manager. Solution Probable Resolution (Terra License Server GUI): Option 1: Verify that the Terra License Server GUI is open on the server machine. Option 2: Verify that the information entered in the…

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LP360: TCP Channel Protocol Violation

Problem The following warning message is displayed when attempting to set-up the floating license client:”Successfully completed setting up the floating license client but having trouble contacting the specified License Server. (24284) ERROR: TCP channel protocol violation: expecting preamble.” Solution The error concerning TCP Channel Protocol violation is likely occurring due to either: incompatible LP360 versions,…

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