True View GNSS LED not turning green

Problem:

The GNSS LED on the True View system isn’t turning green. on systems with the readout display the message gets stuck on, “Getting location”.

  • A solid green GNSS LED on the True View indicates that it has good satellite reception. 
  • A blinking yellow GNSS LED can be caused by a number of things. 

The following are suggestions if you are having trouble getting the GNSS LED to turn green:

Probable Resolution #1:

Time: The True View system takes some time to get a satellite lock and will remain blinking yellow until it does get a lock.  Depending on the situation, True View may need a few minutes to turn green.

Probable Resolution #2

Obstruction: The GNSS antenna on the True View needs a clear view of the sky to see the satellites.  Move to a more open area, away from large objects. It is also possible you could be experiencing RF interference from objects like cell phone towers, power infrastucture, and military jamming equipment.

Probable Resolution #3:

Connection: Ensure the antenna cable is properly screwed into the True View system and the antenna is properly screwed on.  Power the TrueView system off, remove the antenna and disconnect the antenna extension cable. Then, reconnect the antenna and extension cable on the True View, making sure to properly thread it when screwing the items together. Also, ensure the brass fitting on the antenna ground plane is tight. If its loose, tighten with a 5/16″ driver. Then, power the True View on again and wait for the GNSS LED to turn green.

Probable Resolution #4

Debris or Damage: Inspect every part of the GNSS coaxial cable, its connection to the antenna mast, and the antenna itself. Make sure no parts of the cable are frayed, bent, or coming loose from their connector. For the coaxial connectors make sure the male pin is present and straight, make sure there is no dirt or carbon build-up which can be cleaned with alcohol and a cotton swab. Make sure the threads are not loose or stripped and that it does not cross thread when screwed on.

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