POSPacCloud: Authentication Failed

Problem:

Attempting to run POSPacCloud to process a trajectory solution in True View EVO results in an authentication failed error, “An error occurred running POSPacCloud.exe: C:\Program Files\Applanix\POSPac Cloud\POSPacCloud.exe AUTHENTICATION_FAILED Unexpected character encountered while parsing value:”

POSPacCloud: AUTHENTICATION FAILED

Probable Resolution #1:

Please ensure you have installed the POSPacCloud setup, POSPacCloud_PROD_v0.0.63.zip, available under Downloads -> Software when you log into your Reckon site using the credential supplied with your licensing e-mail. Unzip the file, then right-click and select “Run as Administrator”. If you do not have admin privileges then you will need someone with those permissions to run the installation.

Probable Resolution #2:

Review the POSPacCloud log files found in C:\Users\%user%\AppData\Roaming\POSPacCloud, where %user% is the Windows user logged into the machine and running True View EVO, to see if there are any errors reported.

POSPacCloud needs to be able to communicate with the following domains (different subdomains):

  • *.pospaccloud.com
  • *.trimble.com
  • *.trimblepaas.com

“C:\Program Files\Applanix\POSPac Cloud\POSPacCloud.exe” needs to be able to communicate both inbound and outbound through your firewall.

Probable Resolution #3:

Submit the log found in C:\Users\%user%\AppData\Roaming\POSPacCloud, where %user% is the Windows user logged into the machine and running True View EVO, to our support so we may assist in reviewing to see if there is an indication of the issue.

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