Invalid Value for Flush Interval

Attempting to modify any project setting in LP360 or True View EVO results in an error stating, “Invalid value for flush interval. Must be a valid positive number.” Upgrade to v2020.2.33.3 or later to avoid encountering this error. This was a bug we introduced when we introduced the new diagnostics logging tab in the v2020.2.33.0…

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Unable to display features in the profile or 3D view

Problem: When using the LP360 for ArcMap extension, the user cannot display features in the profile or 3D view. Probable Solution #1: Verify the spatial reference system (SRS), both horizontal and vertical, defined for the shapefile feature are correct and complete in reference to the point cloud. In order to display the feature properly, the…

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PyYAML-5.3.1-cp35-cp35m-win_amd64.whl is not a supported wheel on this platform

Attempting to install the C:\Program Files\Common Files\LP360\MSPy\installPyYAML.bat as part of configuring the Create Ortho from Photo Package tool in True View EVO version 2020.2.33.0 or earlier results in, “Error: PyYAML-5.3.1-cp35-cp35m-win_amd64.whl is not a supported wheel on this platform” Metashape Pro v1.7.x was released after True View EVO v2020.2.33.0, hence, it is not supported in that…

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Draw Failed: Interface not supported (9934)

User attempts to add WMS basemap and receives the error message, “Draw Failed: Interface not supported (9934)”. Despite projection being set for the project and nothing blocking the basemap download (firewall, anti-virus, etc.), the user is unable to display a basemap. Probable Resolution #1: User is currently in an RDP session. Solution is to: “Configure…

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Unable to Display Breakline Enforcement

Attempting to display Breakline enforcement using the “Use Breakline Enforcement” button, but the map display does not reflect using breaklines to alter the TIN surface display, and the user is unable to display breakline enforcement despite verify the settings and breakline geometry. Probable Solution #1: Use the “creating feature from existing feature” option from the…

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