AirGon Support has written 148 articles

Determining the Correct Base Antenna Calibration File

There are many different manufacturers and types of base stations so it is important to choose the correct antenna calibration file for ASPSuite processing. This is a quick guide to help determine the correct antenna calibration file. First, open up a RINEX file derived from the base. In the header of the RINEX file, there…

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Install of ASPSuite Blocked by Group Policy

Problem: Attempting to install ASPSuite errors and the error log contains the statement, “This program is blocked by group policy. For more information, contact your system administrator. (Exception from HRESULT: 0x800704EC)” Probable Resolution: The message indicates that IT has a Group Policy in place which prevents the running of ASPSuite. A group policy is typically…

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Checking Loki Battery Voltage

The following steps describe the process for checking your Loki battery voltage. Connect Loki to your computer using the supplied USB-C cable Open ASPSuite Click the gear icon Select “Loki Update” Select the COM port from the drop down menu and click connect.  (To auto-detect Loki on the COM Port, disconnect and re-connect the Loki USB cable to your computer.) When you…

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GNSS Antenna Lever Arm Offsets

The purpose of lever arm offsets are to transfer the position received at the GNSS antenna, to the camera sensor. This article explains how these measurements are referenced in ASPSuite. If you are using an AirGon supplied antenna mount, the default offsets in ASPSuite should be used. Z Offset Starts at antenna phase center (3…

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GNSS green light does not flash when taking manual photos

Problem: The GNSS green light on the Loki does not flash when taking manual photos on the ground. Probable Resolution #1: If the GNSS LED is not flashing when taking pictures on the ground, with the drone and Loki still connected and on, try disconnecting the personality cable from the Loki box and reinserting the…

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Reckon: Email not received after resetting password

Reckon has been deprecated and replaced by LP360 Online, including the LP360 Portal and LP360 Cloud. When you reset your account password, an automated email is sent from [email protected] with the new password.  Below are possible reasons for why you did not receive this email. The email was sent to your spam or junk email…

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ASPSuite Error: Failed to checkout roaming license – Too many licenses roaming now

Attempting to “Check Out License” for ASPSuite results in an error message, “ASPSuite Error: Failed to checkout roaming license: Failed to checkout the license for ASP. Reason: Too many licenses roaming now”. This error message usually shows when the number of available licenses shows as “0 of #”. Where, # is greater than 0. The…

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Shifting Image Times with GeoSetter

DJI will timestamp images base on the time source (iPad, cell phone, etc) being used by the app that is connected to the aircraft during flight.  This time source can sometimes be erroneous and can lead to issues when trying to process in ASPSuite with incorrect image times.  This issue usually occurs with the first…

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