When you reset your account password, an automated email is sent from DoNotReply@Geocue.com with the new password. Below are possible reasons for why you did not receive this email. The email was sent to your spam or junk email folder . Check your spam or junk folder in both your mail client and corporate mail…
Attempting to “Check Out License” for ASPSuite results in an error message, “ASPSuite Error: Failed to checkout roaming license: Failed to checkout the license for ASP. Reason: Too many licenses roaming now”. This error message usually shows when the number of available licenses shows as “0 of #”. Where, # is greater than 0. The…
DJI will timestamp images base on the time source (iPad, cell phone, etc) being used by the app that is connected to the aircraft during flight. This time source can sometimes be erroneous and can lead to issues when trying to process in ASPSuite with incorrect image times. This issue usually occurs with the first…
AirGon has developed a tool that allows users to define a local coordinate system in ASPSuite and convert their Loki image positions to the local system. The tool is currently in the testing stage and has not been officially released. However, the Local CRS Manager can be activated for users who wish to test the…
The following steps describe the process for updating your Loki firmware. Note: Updating the firmware is optional. If the Loki is functioning properly, there is no need to update. Warning: Firmware updates are not supported on machines running Windows operating systems prior to Windows 10. Connect Loki to your computer using the supplied USB-C cable.…
User receives a “Request Entity Too Large” error from OPUS. It typically means your Rinex observation file is too large for OPUS to accept and the file size needs to be reduced Reduce the Rinex file size by removing information from the Rinex file that OPUS automatically removes, or does not use. OPUS decimates every…
