GeoCue Support has written 723 articles

Error getting feature geometries (GetFeatureGeometries)

Problem: While trying to select a feature in LP360 using the Feature Edit tools a user receives an error message, “Error getting feature geometries (GetFeatureGeometries). Exception information: HRESULT: 0x80004005. Description: Unable to convert shape using ShapetoLPGeometry.” The message indicates that the type of feature being selected is not supported in that version of LP360. Probable…

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OrthoVista Path Changed with Upgrade

Problem: The OrthoVista path changed after installing the latest version and now GeoCue cannot find the executables and fails with the error, “Error Generating Mosaic Product: System.NullReferenceException: Object reference not set to an instance of an object.  at GeoCue.RapidOrtho.OVProductGen.Run() in n:\Framework\XCs\RapidOrtho\GCOVProcessing\OVProductGen.cs:line 35″ Probable Resolution: Go to C:\ProgramData Create (if it doesn’t exist) C:\ProgramData\GeoCue\RapidOrtho Go to…

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Breaklines in LP360- Part 3

Introduction to Part 3: In the last part of this series, we discussed in some detail how a Triangulated Irregular Network (TIN) can be constrained by features external to the point cloud model such as lines, points and polygons.  In this month’s edition, we will look at contours and how LP360 can extract elevation information…

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LP360 Error: Getting x coordinate failed (16881)

Problem: Getting the error, “Getting x coordinate failed. (16881)“, when attempting to open the control point table from the LP360 Control Points toolbar. [Window Title] LP360 Error [Main Instruction] Getting x coordinate failed. (16881) [Expanded Information] Exception Information: HRESULT: 0x80040202 Source: “esri.Point” Description: The operation was attempted on an empty geometry. [V] Expand this […

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Client GUID Authentication failed: Invalid access to memory location

Problem: Users encounters the error message, “Client GUID Authentication failed: Invalid access to memory location”, when attempting to checkout a license from the license server. Probable Resolution #1: Maintenance on the LP360 License Administrator has expired and the user is attempting to request a license for a newer version of the client than what is…

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System.ArgumentException: Item has already been added. Key in dictionary: ” Key being added: “

Problem: User encounters a .NET crash, “System.ArgumentException: Item has already been added. Key in dictionary: ” Key being added: ” “, while attempting to generate TerraScan trajectories from LIDAR Source strips. Probable Resolution #1: We suspect corrupted entities on the layer in question. Create a new trajectory layer and try creating the trajectories to the…

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LP360 installer gets deleted when running the msi

Problem: The LP360 installer (msi) gets deleted when running the msi to install the software. Probable Resolution: There is some software, such as an anti-virus or Symantec End Point Protection, or that is configured to not allow the msi to run and quarantines or deletes the installer. Turn off the protection while running the installation or…

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How to set the Metashape/PhotoScan port so it doesn’t change with a reboot?

How to set the Metashape/PhotoScan license server port so it doesn’t change with a reboot? There are two ports used by the license server. One for the host and one for the ISV. Both are set in the license file and the ports are used upon restart of the license server service. Note: The ports…

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