Author: GeoCue Support Page 57 / 73
GeoCue Support has written 730 articles
Start menu missing “QCoherent” items
Symptoms: After installing an update to LP360 you notice that the Start menu is missing the QCoherent menu items. Probable Resolution: Open “Programs and Features” from the Control Panel. Right-click on the installed LP360 64-bit program in the list and select “Repair”. Right-click on the installed LP360 32-bit program in the list and select “Repair”.…
Unable to check for updates. Currently not Licensed (24271)
Symptom: In LP360 2015.1.70.0, if one tries check for updates using the “Check for Software Updates” button on the LP360 License Administrator you will receive an error message stating “Unable to check for updates. Currently not Licensed (24271)”. Resolution: This is a bug in v2015.1.76.0, and addressed with the subsequent service pack release. The workaround…
No LAS Layer added to TOC
Symptoms: In both LP360 for ArcGIS and LP360 (32-bit) when you add LAS files no “LAS Layer” gets added to the Table of Contents (TOC). The program appears to do nothing and you get control back immediately. There are no error messages, no indication of pyramids being built, and no “LAS Layer” generated. Probable Resolution:…
Sonic Suite Software Startup Service may crash LP360
There have been many complaints on the Internet about a software called Sonic Suite Software crashing games on the Internet. It can crash LP360 as well. It apparently launches the user interface for the Sonic Suite software to display the status of audio on the system. This is interfering with the proper operation of the laptop’s graphics.…
GeoCue Client is slow to open
Symptom: The GeoCue Client is slow to open and then you can’t close it and need to kill the process using Task Manager. Probable Solution: If there is a firewall in place it could possibly be blocking or slowing the connection between the GeoCue Server and Client. Please make sure the following programs are allowed through…
LP360 License Administrator Gives Unhandled Exception Error
Symptom: While attempting to authorize LP360 using either a code or a supplied AUT file you receive the following message: “Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. Access to the path “C:\Program…
Creating a Profile
CueTip – How do I view work assigned to me?
This technical note explains how users may view the work assigned to them via the project management tools within GeoCue. This is typically done when users are splitting up the manually intensive work, such as LIDAR classification QC, amongst many users. Read the complete article: CueTip – Viewing Work Assigned to Current User
How to Create a System Information Dump
Sometimes when troubleshooting it can help us if we can get a system information dump for your machine. We need the information to comb through your settings and installed programs to look for anything that may be at odds with other machines or our test machines. Follow these instructions to complete a dump. To bring up…