A repository of TrueView related articles covering installation, licensing, and updates to the TrueView line of drone mapping products. Includes former AirGon products such as Loki and ASPSuite.
Problem: Users encounters the error message, “Client GUID Authentication failed: Invalid access to memory location”, when attempting to checkout a license from the license server. Probable Resolution #1: Maintenance on the LP360 License Administrator has expired and the user is attempting to request a license for a newer version of the client than what is…
Problem: Installing ASPSuite fails and the error log shows, “The referenced assembly is not installed on your system. (Exception from HRESULT: 0x800736B3)”. Probable Solution: Windows thinks the ASPSuite ClickOnce application is still installed on the machine for that user, yet the necessary contents to perform the installation no longer exist in the user folder. The…
If your organization has strict security settings, some of the executables installed and used by ASPSuite could get blocked and prevent ASPSuite from operating correctly. It may be necessary to get your IT department to add these executables to an approved list. The following instructions will show you how to find the executables being used…
Questions: How do I install ASPSuite for all users? Or, can I install ASPSuite under “c:\Program Files”? Answer: The answer to both is ASPSuite is a ClickOnce application, hence the installer is not like the Windows Installer (MSI) or the old Setup.exe installers. The ClickOnce deployment is designed to facilitate easier updates where only the…
Problem: The LP360 installer (msi) gets deleted when running the msi to install the software. Probable Resolution: There is some software, such as an anti-virus or Symantec End Point Protection, or that is configured to not allow the msi to run and quarantines or deletes the installer. Turn off the protection while running the installation or…
Problem: The PhotoScan license server has stopped issuing licenses and the debug log states something akin to “we are: invalid”: Date Time (agisoft) Wrong Hostid – licenses may not be available Date Time (agisoft) (expected: license=#####, we are: invalid) Probable Resolution: If on a Linux machine, please check if the following directory exists and is…
A user changes the license level in License Manager, yet the same level of license is still granted on checkout. This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Close License Manager, reopen, and then try again. A network policy may be…
Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need. If successful, you should see a green…
