A repository of TrueView related articles covering installation, licensing, and updates to the TrueView line of drone mapping products. Includes former AirGon products such as Loki and ASPSuite.
When you purchase a DJI aircraft from AirGon, you have the option to purchase DJI Care for your gimbal and for your aircraft. If you purchase DJI Care for both, you will receive an activation code for each. You will need to activate the gimbal and the aircraft separately on the DJI Care activation website.…
Symptom: Immediately after successfully installing LP360, opening LP360 results in an error message stating, “Creating LP360 License Failed (22633)”. Probable Resolution #1: If both LP360 and LP360 for ArcGIS were both installed on this machine with a version prior to 2018.1.57.0, be sure to install both the LP360x64_v2018.1.57.4.msi and LP360forArcGIS_v2018.1.57.4.msi before attempting to open either…
Symptom: Attempting to checkout a floating license results in an error message stating, “RLM Error: Failed to get License as there are no licenses available”. Probable Resolution #1: Verify that there are license types available in the “Available Licenses” dropdown. If there are, then check the Licenses tab to see if there are any available…
Symptom: Receive a message trying to get a license for LP360 stating, “Unable to authenticate a license for LP360 for the following reason: The Client GUID authentication failed; Mismatch of Client and License Server version numbers OR Maintenance has expired and please consider renewing the maintenance. LP360 will run in Viewer mode until the License…
Symptom: When trying to install the latest version of LP360, and using the Symantec EndPoint Security software, one might receive a Window’s notification stating that it has prevented an unrecognized app from starting and that running this app might put your computer at risk. This message will show that the publisher of the app is…
Problem: When attempting to checkout a roaming license in ASPSuite you receive an error message stating, “Failed to checkout roaming license: Input String was not in a correct format.” Probable Resolution #1: The error message is likely caused by the presence of a firewall in place that is stopping the connection between the client machine…
Problem: A check of the ASPSuite License shows Current License as “Unlicensed” and shows Available Licenses as “0 of 0”, but the Check Out License button is enabled. Attempting to check out a license in this state will result in an error, “Failed to checkout roaming license. Failed to checkout the license for ASP. Reason:…
Problem: While setting the License String in ASPSuite, you receive an error message stating, “Unable to validate the License String you entered. You must enter a valid License String and be connected to the internet.” Probable Resolution #1: Verify the machine in question is connected to the internet. The ASPSuite License Server requires that one…
