A repository of TrueView related articles covering installation, licensing, and updates to the TrueView line of drone mapping products. Includes former AirGon products such as Loki and ASPSuite.
Problem: When attempting to checkout a roaming license in ASPSuite you receive an error message stating, “Failed to checkout roaming license: Input String was not in a correct format.” Probable Resolution #1: The error message is likely caused by the presence of a firewall in place that is stopping the connection between the client machine…
Problem: A check of the ASPSuite License shows Current License as “Unlicensed” and shows Available Licenses as “0 of 0”, but the Check Out License button is enabled. Attempting to check out a license in this state will result in an error, “Failed to checkout roaming license. Failed to checkout the license for ASP. Reason:…
Problem: While setting the License String in ASPSuite, you receive an error message stating, “Unable to validate the License String you entered. You must enter a valid License String and be connected to the internet.” Probable Resolution #1: Verify the machine in question is connected to the internet. The ASPSuite License Server requires that one…
We are releasing a significant update to the AirGon Sensor Package Software Suite (ASPSuite or just ASP) with the release of our new direct geopositioning system (DGPS), Loki. ASPSuite is the intermediate step between landing the drone and feeding data to the Structure from Motion (SfM) software (PhotoScan, Pix4D, DroneDeploy and etc.). ASPSuite is available…
The AirGon Sensor Package (ASP) software suite is part of the AirGon software workflow and is used to process Global Navigation Satellite System (GNSS) information from the AV-900 ASP hardware for Post-Processed Kinematic (PPK) direct geopositioning (wow, that is truly a mouthful!!). Last year we introduced the Bring Your Own Drone (BYOD) Mapping Kit to…
Symptom: Activating an AUT for one or more floating licenses results in an error message “Failed to Start License Server Service (24223)”. Probable Resolution #1: Check the Window Application event log and see if there is an entry around the time of the failed License Server Service start which indicates a .NET Runtime error for the…
Problem: When attempting to authorize a floating license in the LP360 License Administrator you receive a activation error, “Failed to access Windows Services Manager (24221)”. Probable Resolution: The user does not have the necessary administrative permissions to create a service in Windows as deemed by Microsoft. Ensure that the user logged in is an administrator…
Symptom: Receive an Authentication Failed message stating, “Unable to authenticate a license for LP360 for the following reason: There are no licenses available for the given level: {Classify, Extractor}” or Receive an Authentication Failed message stating, “There are no licenses available for the {basic, standard, or advanced} level. LP360 will run in Viewer mode. (22856)” “There…
Problem: While installing LP360 the installer reports “LP360 64-bit Files in Use”. Probable Resolution #1: Verify that all instances of LP360, LP Viwer, or LP360 for ArcGIS are closed. Probable Resolution #2: If the process in use is the “LP360 License Server” – this is something that should only occur on the License Server machine: On…
