Invalid License Server String Error

Problem:

After updating to version 2018 of LP360 software you receive the error message, “LASSymbols: Either an Invalid License Server string or there are no licenses available on the License Server. Please check License Server string.”

License String Error

Probable Resolution #1:

Verify the License String entered matches what was provided. Be sure not to include the enclosing quotes.

Probable Resolution #2:

The error message is likely caused by the presence of a firewall in place that is stopping the connection between the client machine and the server machine. The steps below describe how to allow the necessary ports through for Windows Firewall only. If there is a separate firewall in place, local IT departments will need to be involved to allow the following ports through:

  • TCP Ports #5053 and the client specific port as outlined in the license e-mail, or as seen when you log into your Customer Portal.
  1. From the Start Menu -> Control Panel -> System and Security, select Windows Firewall.
  2. On the side panel select Advanced settings.
  3. Select Outbound Rules.
  4. Right-click and select New Rule.
  5. Under “What type of role would you like to create?” select port and then next.
  6. Select TCP and then type in the port numbers (5053 and one more) under Specific local ports and select next.
  7. Select “Allow the connection”, and then select next.
  8. Select when the rule applies on which networks and/or domains and select next.
  9. Name the rule and click Finish.
  10. All ports necessary for ASP Suite have now been allowed through Windows Firewall.

Probable Resolution #3:

Have your LP360 License Administrator log into the Client Portal, https://ls24.rlmcloud.com/rlmcloud or https://ls41.rlmcloud.com/rlmcloud, depending on the IP address in your license string, and verify the status of your license server. If the server is “DOWN”, click “Reread/Restart”, then refresh the page and when it says “UP”, try entering the license string again. If the status doesn’t change, contact support@LP360.com. If the server is already “UP”, click on “Usage” to verify available licenses.

Client Portal: Server Status

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GeoCue Group Support

GeoCue Group Support has written 606 articles

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