GeoCue Support » Archives for October 2017
Details: GeoCue 2017 SP1 adds clarification for sensor trajectory formats versus TerraScan trajectories. This service pack also fixes several issues found with the GeoCue 2017 release covering a wide variety of issues. It is recommended that all users apply this service pack at the earliest convenience if already running GeoCue 2017, or immediately upon upgrading…
Symptom: When trying to install the latest version of LP360, and using the Symantec EndPoint Security software, one might receive a Window’s notification stating that it has prevented an unrecognized app from starting and that running this app might put your computer at risk. This message will show that the publisher of the app is…
Problem: When using a machine with NVIDIA Quadro K420 disply cards, LP360’s Map view can fail to display any information and can show a white cross-hair and box. Probable Solution: Roll back to 4.5.0 NVIDIA 369.39 Display Driver
Reckon is AirGon’s Amazon Web Services cloud hosted data management and delivery system. Service providers use Reckon to deliver content and volumetric results to their customers, whereas owner-operators use Reckon to directly manage their analytic results. Reckon provides multiple site management, temporal data (for example, see volume data by site and by date), pdf volume…
Symptoms: In ASPSuite, the ephemeris download fails. It just does nothing. Probable Resolution #1: Verify your machine has a proper internet connection and try again. Probable Resolution #2: Verify the ephemeris file is available. The broadcast ephemeris is available immediately, the ultra-rapid should be available within six hours of your flight. Probable Resolution #3: Manually…
When generating contours from a gridded point cloud, issues can arise in the resulting contours. This can cause horizontal offsets between lines from separate processing blocks resulting in contour lines that are split into multiple segments. Usually, the “Use Fast TIN” option is checked in the Las Properties dialog. The default value. This option uses…
Problem: In ASPSuite, processing the Interpolating Camera Events step results in an, “Error: Rover Position File (.pos) is Empty”. Probable Solution #1: The base station coordinate was entered incorrectly. Check the base station coordinate and be sure that southern latitudes and western longitudes have a negative sign. Note the base station must be entered in…
LP360 can be inefficient when working with very dense point clouds, such as Dense Image Matching, for ground classification if appropriate steps are not taken in the workflow. In fact, be aware that it simply crashes if you have to use a large seed size (e.g. 200 feet on some machines) that requires more points…
Problem: When I click apply my point cloud task does not execute. Probable Resolution: Clicking apply only saves the changes you made to the Point Cloud Task (PCT). To execute a PCT one must use one of the execute tools located on the Point Cloud Task toolbar.
Problem: When attempting to checkout a roaming license in ASPSuite you receive an error message stating, “Failed to checkout roaming license: Input String was not in a correct format.” Probable Resolution #1: The error message is likely caused by the presence of a firewall in place that is stopping the connection between the client machine…