AirGon Support has written 155 articles

ASPSuite: Licensing and Installation

ASPSuite uses a license server which allows multiple users to easily share a license.  Users can download ASPSuite to as many computers as they like, then check the license in and out as needed. The license type used by ASPSuite is called a roaming license. Meaning that once you check it out to a machine…

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ASPSuite: Processing With GLONASS

ASPSuite has the ability to include GLONASS satellites in the final solution (starting with v2018.1.23.0).  By default, ASPSuite will only use GPS satellites and will exclude GLONASS.  To incorporate GLONASS in your final solution: 1.  Open the Options dialog in ASPSuite and select the radio button next to RTKLib 2.4.3.     2.  On the Ephemeris tab,…

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ASPSuite: Geoid Conversion Error

Problem: User receives a notification while processing data in ASPSuite stating, “ToGeoid.convert() exception:System.NullReferenceException: Object Reference not set to an instance of an object. at ASPSuite_MVVM.Models.ToGeoidModel.convert()”. Probable Resolution #1: If the data is outside of the selected geoid coverage area this error may occur. For example, selecting Geoid 12B in the process options when trying to…

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Symantec is Blocking ASPSuite_MVVM.application

Symptom: Tried to run the click-once ASPSuite installer from http://airgon.net/asp/aspsuite/publish.htm, but Symantec Endpoint Protection (SEP) is blocking the install because “The file is not allowed because it is used by too few users.” The details section indicates that: the version of the product is fairly recent only a handful of SEP users have phoned home to let…

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ASPSuite: Application cannot be started. Contact the application vendor

Problem: After updating or installing ASPSuite you encounter the error message, “Application cannot be started. Contact the application vendor.” when trying to start the application. Probable Resolution: Use Program and Features from within Control Panel to Uninstall ASPSuite and then try reinstalling again from http://airgon.net/asp/aspsuite/publish.htm

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Base Station Settings in ASPSuite

When processing in ASPSuite, it is important to enter the correct base location and antenna information to achieve accurate results.  The information entered in this dialog will be applied to the the image corrections and can introduce error if entered incorrectly.  To properly use this dialog, it is important to understand a few things first.…

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Loki M200 Offsets: Gen 1 vs Gen 2

The primary difference in the two mounts is the use of screws/washers to attach the mount to the M200, and the Loki to the mount. The nominal lever arms for the original mounts were: x: 4 cm, y: 0 cm, z: 35.5 cm (0.04m, 0.0m, 0.355m, as entered in the ASP dialog in meters).  However,…

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DJI Care Activation

When you purchase a DJI aircraft from AirGon, you have the option to purchase DJI Care for your gimbal and for your aircraft.  If you purchase DJI Care for both, you will receive an activation code for each.  You will need to activate the gimbal and the aircraft separately on the DJI Care activation website.…

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Loki – Downloading Images from Inspire 2 with USB Cable.

When downloading images from the Inspire 2, it is best to download the images with the USB cable to reduce wear and tear on the SD card slot.  To do this: 1. The camera must be connected to the aircraft. 2. The aircraft must be powered on. 3. Loki Personality cable must be connected to…

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