GeoCue Support has written 723 articles

Do I need to do anything with LP360 when upgrading ArcGIS?

With LP360 for ArcGIS, after upgrading ArcGIS versions, LP360 will need to be re-registered within ArcGIS. This can be accomplished in one of two ways. The first option is to un-install LP360 and then re-install. Or, a user can run a registry program that will register the needed DLL’s within ArcGIS. Registry Program Located under “C:\Program…

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Profile Box and Profile Centerline not visible

Profile Box/Profile Centerline are not visible in LP360 Map View. Only able to see where you are drawing the profile as you draw it. Once you’ve finished, it vanishes. The LP360 Viewer Integration toolbar has a button called “Draw the Profile Box in 2D View”. This needs to be enabled in order to see the…

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True View Evo Doesn’t Recognize Cycle Folder

This page is no longer updated. Please visit the updated page on the new LP360 Support Knowledge Base for the latest information. LP360 Drone, formerly TrueView Evo, doesn’t recognize Cycle Folder. This can happen when attempting to load directly from the UMS drive or from an archive folder. The Cycle dialog will not show flight…

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True View: Disable Camera File Transfer on Wind Down

Applies to firmware 2.0.4 & above Once a flight mission is complete and the aircraft returns to the home position the Wind Down process will initiate due to the proximity mode. Proximity mode allows the Wind Down process to take less time to write the image files to the external UMS stick once the aircraft…

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Configuring Bentley Connection Client for Use with the GeoCue Command Dispatch System (CDS)

Around update 11, Bentley made it mandatory to login to the Bentley CONNECTION Client in order to obtain a valid license for the Bentley product. Doing so broke the ability for the dispatch service user to launch MicroStation. The fix is to login to the machine one time as the GeoCue Dispatch user, login to…

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LP360 Short Tutorial – Feature Edit Part 3: Downstream Constrained

Learn about creating, validating and editing vertices of downstream constrained features in LP360 using the downstream constraint setting of the Conflation Point Cloud Task. This short tutorial is designed to introduce the user to creating hydrological breaklines with proper downstream flow using the Feature Edit toolbar.

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LoadLibrary failed with error 87

Starting LP360 or True View EVO results in “LoadLibrary failed with error 87. The parameter is incorrect.” error. This indicates a graphics card driver issue. Several fixes include either renaming an ATI driver dll, rolling back the display driver to an older version, or replacing the video card with an NVIDIA one. This error may…

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