GeoCue Support has written 730 articles

GeoCue Server Event Log Error Messages

On occasion, users may experience issues with GeoCue running properly or being unable to complete certain processes. The GeoCue Server has robust event logging to help troubleshoot these problems. The normal event log entries section demonstrates the expected messaging during the normal GeoCue Server startup sequence. Below that are listed common GeoCue Server Event Log…

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No Matching Sensor Trajectory Found

Attempting to Create Trajectories in GeoCue results in the error message, “No matching Sensor Trajectory found”. The LIDAR_Source entity displays red and the “Create TerraScan Trajectory” checklist step icon displays red, showing that the last run of the step failed. The error message can be found in the Checklist Step Details on the History tab…

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Unable to edit LAS Points

The user in unable to edit LAS points in LP360 or True View EVO and receives the following error message: “Filters require editable points. Open the LAS files for read/write and try again.” Note: Read/write functionality applies to all True View Evo users. Also, applicable to all Standard and above LP360 license level users. For…

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Moving the GeoCue Common Folder to new hardware

Create a new Common Folder on the new hardware and ensure that it has read/write permissions for all GeoCue Users and is a shared drive (additional information is available in the GeoCue Installation Guide) On the GeoCue Server machine, uninstall the GeoCue Coordinate Systems – GeoCue Horizontal Coordinate System and GeoCue Vertical Coordinate System. Open…

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Unable to edit point cloud data in LP360

Unable to edit the project point cloud data that has been loaded into LP360. Functions (such as classification) won’t work properly. The user receives the following error message: “Filters require editable points. Open the LAS files for read/write and try again.” Note: The editing ability is available at the Standard, Advanced, or True Veiw Evo…

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Do I need to do anything with LP360 when upgrading ArcGIS?

With LP360 for ArcGIS, after upgrading ArcGIS versions, LP360 will need to be re-registered within ArcGIS. This can be accomplished in one of two ways. The first option is to un-install LP360 and then re-install. Or, a user can run a registry program that will register the needed DLL’s within ArcGIS. Registry Program Located under “C:\Program…

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