Problem: The LP360 installer (msi) gets deleted when running the msi to install the software. Probable Resolution: There is some software, such as an anti-virus or Symantec End Point Protection, or that is configured to not allow the msi to run and quarantines or deletes the installer. Turn off the protection while running the installation or…
Problem: Attempting to load images into the viewer results in message, “Error Setting Viewer Control Files: Unable to Locate SRTM Data”. In GeoCue 2013 , a new elevation service based on the Shuttle Radar Topography Mission (SRTM) was added to the GeoCue Server. This service provides elevation data at 30 m post spacing outside the…
Problem: When SQL Administrators lack permissions to access SQL database, it can cause a failure to update the database when attempting to install GeoCue. And will produces an error message when the user tries to expand the GeoCue database node to look at the tables in SQL Server Management Studio. Probable Resolution: Follow the steps…
A user changes the license level in License Manager, yet the same level of license is still granted on checkout. This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Close License Manager, reopen, and then try again. A network policy may be…
Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need. If successful, you should see a green…
On January 11, 2018, Benjamin H. Houston, P.E., PMP, GISP presented a webinar with GeoCue Group, Inc. on mapping urban drainage with airborne LIDAR using LP360. Benjamin Houston has over 25 years of experience with mapping technologies, both from military applications, environmental conservation and public works. He is a licensed professional engineer in New York and…
Problem: There are some situations that can cause there to be a mismatch between surface elevations between tiles. This can become apparent in the vicinity of waterbody breaklines where a tile covers the water but only overlaps with a single shoreline. In this scenario, the surface generation process cannot consider the influence of breaklines on…
When data is originally added to LP360 the selected files will be grouped into layers, depending upon certain criteria so that only compatible LAS files will be on a single LAS layer. When adding new data to the layout, if all the data meets the compatible rules, then checking the option to “Append to Compatible Layers”…
