GeoCue Support has written 723 articles

How to verify if the Maxtenna is functional after a crash?

Problem: We experienced a crash with our UAV and Loki system and would like to verify the Maxtenna is functional. Procedure: Put the Maxtenna on a Loki and take it outside Turn on the Loki Wait until the green antenna light comes on Wait about a minute Plug the Loki into a computer and check…

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Error Setting Viewer Control Files: Unable to Locate SRTM Data

Problem: Attempting to load images into the viewer results in message, “Error Setting Viewer Control Files: Unable to Locate SRTM Data”. In GeoCue 2013 , a new elevation service based on the Shuttle Radar Topography Mission (SRTM) was added to the GeoCue Server. This service provides elevation data at 30 m post spacing outside the…

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Connect to SQL Server When System Administrators Are Locked Out

Problem: When SQL Administrators lack permissions to access SQL database, it can cause a failure to update the database when attempting to install GeoCue. And will produces an error message when the user tries to expand the GeoCue database node to look at the tables in SQL Server Management Studio. Probable Resolution: Follow the steps…

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Changing license level keeps providing same license

A user changes the license level in License Manager, yet the same level of license is still granted on checkout. This was a known issue with LP360 v2018.1.57.0. Install LP360 2018.1 Service Pack A, v2018.1.57.4, or later from the LP360 Installers page. Close License Manager, reopen, and then try again. A network policy may be…

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No licenses available

Problem: After setting the License String in the new License Manager (2018 and above), you get a no license available message when starting LP360. Solution: Make sure that after you set the License String, that you also use the “Checkout” button to check out the license you need.  If successful, you should see a green…

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Mapping Urban Drainage with Airborne LIDAR Using LP360

On January 11, 2018, Benjamin H. Houston, P.E., PMP, GISP presented a webinar with GeoCue Group, Inc. on mapping urban drainage with airborne LIDAR using LP360. Benjamin Houston has over 25 years of experience with mapping technologies, both from military applications, environmental conservation and public works. He is a licensed professional engineer in New York and…

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Errors in Surface Generation

Problem: There are some situations that can cause there to be a mismatch between surface elevations between tiles.  This can become apparent in the vicinity of waterbody breaklines where a tile covers the water but only overlaps with a single shoreline. In this scenario, the surface generation process cannot consider the influence of breaklines on…

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Putting LIDAR data on a single layer

When data is originally added to LP360 the selected files will be grouped into layers, depending upon certain criteria so that only compatible LAS files will be on a single LAS layer. When adding new data to the layout, if all the data meets the compatible rules, then checking the option to “Append to Compatible Layers”…

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LP360 2018.1 Feature Matrix

LP360 is a family of point cloud exploitation tools for both native Windows (“standalone”) and the ArcGIS® desktop platform.  LP360 for ArcGIS is the world’s most popular point cloud (such as LIDAR and dense image matching) visualization, editing and information extraction tool set for ArcGIS®.  It is available directly from GeoCue Group Inc.[1] (www.geocue.com) and…

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Using Neighbours when Running Macros

Only when running TerraScan macros on a project in TerraScan or through GeoCue’s LIDAR 1 CuePac can an overedge region be specified. The macro loads points from neighbor tiles to: support the algorithms maintain continuity between data files, such as providing for a continuous surface at the block edge Should be done when doing routines…

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