99 articles LP360 Geospatial Installation, Licensing and Updates Page 3 / 10

GeoCue Group’s repository of articles covering installation, licensing, and updates for the LP360 Geospatial product.

Setting Screen Resolution and Scale

Applies only to versions of LP360 prior to v2023.1.22.0. With the release of LP360 v2023.1.32.0, this is handled automatically by the software. Many new laptops come with very high resolution screens, causing text and icons in various software packages to appear very tiny, or badly sized. Changing the screen resolution makes icons or test unreadable…

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LP360 for ArcGIS not showing in ArcMap Extensions

The LP360 for ArcGIS extension is not showing in the ArcMap Extensions list (ArcMap -> Customize -> Extensions). Since ArcMap is only a 32-bit application, to install LP360 for ArcMap requires using a separate installer than LP360. Ensure that you have run the applicable “LP360 for ArcGIS Installer (Includes LP360 32-bit Arc Extension Only)”, named…

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Advertised Application Error During Install

Attempting to run the LP360 installer through Microsoft Endpoint Configuration Manager, formerly System Center Configuration Manager and Systems Management Server (SCCM) results in an error, “This advertised application will not be installed because it might be unsafe. Contact your administrator to change the installation user interface option of the package to basic.” LP360 requires the…

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Do I need to do anything with LP360 when upgrading ArcGIS?

With LP360 for ArcGIS, after upgrading ArcGIS versions, LP360 will need to be re-registered within ArcGIS. This can be accomplished in one of two ways. The first option is to un-install LP360 and then re-install. Or, a user can run a registry program that will register the needed DLL’s within ArcGIS. Registry Program Located under “C:\Program…

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LoadLibrary failed with error 87

Starting LP360 or True View EVO results in “LoadLibrary failed with error 87. The parameter is incorrect.” error. This indicates a graphics card driver issue. Several fixes include either renaming an ATI driver dll, rolling back the display driver to an older version, or replacing the video card with an NVIDIA one. This error may…

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Error Message: System Clock has Been Set Back (-40)

While attempting to check out a license in LP360, True View EVO, or ASPSuite, the user receives an error message, “LP360 is unable to perform requested licensing task. Details: System clock has been set back (-40)” The system clock must be set to the proper date and time for licensing to work properly.

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LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)

Receive an error message when starting LP360 or True View EVO stating, “LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)”. Version 2018.1 or newer The user has entered an invalid license string. This error message would have been preceded by one stating, “Invalid License String“. Verify the License String…

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LASSymbols.DLL Failed to register

Symptom: While installing LP360 or True View EVO user encounters the error, “Module C:\Program Files\Common Files\LP360\LASSymbols.dll failed to register.” (v2018.1 and later) or “Module C:\Program Files\Common Files\QCoherent\LASSymbols.dll failed to register. HRESULT -1073740940” (version prior to v2018.1). Multiple errors of a similar nature for other DLLs also occur if one continues with the installation. Download and…

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Which OpenGL versions are supported by my graphics card?

LP360 and True View EVO use OpenGL v2.0 and/or v4.4 depending on the module. As outlined in the system requirements, the graphics card being used on your machine must support these in order for the products to function properly. To check what versions of OpenGL are supported by your graphics card: Download GLview from realtech…

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