GeoCue Group’s repository of articles covering installation, licensing, and updates for the LP360 Geospatial product.
While attempting to check out a license in LP360, True View EVO, or ASPSuite, the user receives an error message, “LP360 is unable to perform requested licensing task. Details: System clock has been set back (-40)” The system clock must be set to the proper date and time for licensing to work properly.
Receive an error message when starting LP360 or True View EVO stating, “LP360 Failed to Start as it Could Not Obtain a Valid Product License (22641)”. Version 2018.1 or newer The user has entered an invalid license string. This error message would have been preceded by one stating, “Invalid License String“. Verify the License String…
Symptom: While installing LP360 or True View EVO user encounters the error, “Module C:\Program Files\Common Files\LP360\LASSymbols.dll failed to register.” (v2018.1 and later) or “Module C:\Program Files\Common Files\QCoherent\LASSymbols.dll failed to register. HRESULT -1073740940” (version prior to v2018.1). Multiple errors of a similar nature for other DLLs also occur if one continues with the installation. Download and…
LP360 and True View EVO use OpenGL v2.0 and/or v4.4 depending on the module. As outlined in the system requirements, the graphics card being used on your machine must support these in order for the products to function properly. To check what versions of OpenGL are supported by your graphics card: Download GLview from realtech…
Microsoft has a PortQry utility to help users test ports for successful communication: Download the PortQry GUI from Microsoft Extract PortQry to a folder on your machine, such as “C:\PortQryUI”. In that folder, run portqueryui.exe by double-clicking on it. Enter the destination address as found in your License String, ls24.rlmcloud.com or ls41.rlmcloud.com or ls60.rlmcloud.com. Select…
LP360 – This is the native 64 bit Windows version of LP360. It has no software prerequisites other than Windows. It executes on Windows x64, Version 7 and later. LP360 for ArcGIS® – A fully qualified extension for ArcMap® desktop. LP360 for ArcGIS® requires the Basic level of ArcMap. This remains a 32 bit product…
Starting with 2018.1, LP360 relies on a hosted license manager (Reprise License Manager or RLM). It requires an active connection between the client and server machine for license management and software use. RLM does not rely on Secure Sockets Layer (SSL) nor Transport Layer Security (TLS) protocols for Client-Server communications.
When I open ArcGIS, the toolbars for LP360 are greyed out. The Extensions tab only shows a “Viewer” level license. The Viewer license level is not a valid license level for LP360 for ArcGIS. On the LP360 Main Toolbar, there is a dropdown used to access License Manager, which the user may use to change…
After updating/upgrading a program, double-clicking the shortcut fails to open and gives this dialog shown in figure 1, stating, Problem with Shortcut: The parameter is incorrect.”. What is the target (right click the shortcut > properties) for the shortcut? This can also be found going to “Open File Location” in the context menu. You can…
After installing LP360 for ArcGIS, when you try to run the program it throws an error stating, “Ordinal Not Found: The ordinal 3873 could not be located in the dynamic link library (SSLEAY32.dll)”. Note: The ordinal number and the DLL may be different in the specific error message you see. The error is likely occurring after you run…
