True View Evo Doesn’t Recognize Cycle Folder

True View Evo doesn’t recognize Cycle Folder. This can happen when attempting to load directly from the UMS drive or from an archive folder. The Cycle dialog will not show flight information for the cycle that the user is attempting to select. The file structure requires three basic components to import a cycle properly in…

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ASPSuite Error: Failed to Checkout Roaming License

Attempting to “Check Out License” for ASPSuite results in an error message, “ASPSuite Error: Failed to checkout roaming license: Failed to checkout the license for ASP. Reason: No handle supplied to call”. This error message usually shows when the number of available licenses shows as “0 of 0”. Verify that you have internet connectivity. Verify…

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Error: The site is not available.

When attemping to access a site in Reckon web-client, the user gets the following error message: “The site is not available. Please ask your service provider to republish the site.” If the user clicks through this message, no published data will be available. This is caused by not properly completing the publishing process in Reckon…

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ASPSuite: GNSS Quality Levels Explained

In step 3 of the processing wizard of ASPSuite the GNSS information is processed in an attempt to generate a good quality rover position file for use in downstream processing. While processing the GNSS solution a command window displays the quality level (Q level) for each epoch of the solution. Review this information for the…

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Checking the Number of Valid Satellites Used by ASPSuite

ASPSuite has the ability to filter out GNSS satellites based on elevation mask, and Signal-to-noise ratio (SNR) mask. Before reprocessing with increased mask settings, it is good practice to check the number of valid satellites used in the solution. The following steps describe the process for checking the number of valid satellites used in the…

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True View UMS Requirements

The True View UMS (universal mass storage) device should meet the following requirements to be used on the system. USB-C connection FAT32 format 114 GB minimum capacity Need “Systemconfiguration.json” file and “CoreConfiguration.json” file on the drive during operation.  

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DJI GO Gimbal Settings

A DJI gimbal is not pointing forward properly for mapping flights. The top of the camera is slightly skewed to one direction. Please change the following settings in DJI GO or GO 4 depending on your drone configuration: In SmoothTrack Settings, Change Deadband – Pan to “0” and Speed – Pan to “100”. In Movement…

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MicroStation shows zero activity

When executing a TerraScan macro in GeoCue the Working Segment in progress gets a write lock, while the neighboring working segments get read locked, if neighbors are required. There is no progress bar, but the locks will release and the Production State will update to reflect the step upon completion. The Dispatch Manager can provide…

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User Does Not Have Permission to Write

On the “Machines” tab in GeoCue Dispatch Manager the error message, “The specified user for the remote GeoCue Client service login does not have permission to write to the specified remote cache folder.”, is showing for a machine.  Ensure the Dispatch User, as set on the machine in question, has permission to read/write to the…

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Why are subtasks being Requeued?

Requeuing in the Command Dispatch System (CDS) will occur any time a subtask requires neighbors and suitable lock cannot be obtained. Multiple requeues often occur when there are a small number of entities and many resources available in the CDS. Neighbor overedge processing will cause surrounding tiles to become read locked while that tile is…

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