GeoCue Support has written 730 articles

Insufficient Resources Available in Dispatch Manager

Distributed tasks don’t seem to take full advantage of the available Distributed Subtask Licenses (DSLs). When the task is running, the first pending subtask in Dispatch Manager under the “Pending Reason” column reads “Insufficient Resources Available”. Insufficient resources available means the available machine resources are less than the predicted usage of the command being run,…

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Failed to load point cloud task.(17900)

launching lp360 in arcgis get the following error message: Caller’s Message: Failed to load point cloud task.(17900) Exception Information: HRESULT: 0x800401f3 Unable to retrieve extended COM error information. This error message can occur when attempting to install an older version of LP360 than what was previously on the machine. The message usually indicates that one…

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Where can I see my Licenses in GeoCue?

How can I check my licenses and license usage in Geocue? GeoCue License Monitor on the GeoCue Server Machine shows dynamic license usage. License monitor has a table for in-use percentage over a period of time (set in settings), and a drop down menu to choose which license you’d like to visualize. It can be…

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Adjusting Intensities in GeoCue

When creating a greyscale (or inverted greyscale) LIDAR Ortho Raster, you may want to adjust how your intensity values are displayed in the output image(s). Off: This does not apply any adjustment to the intensities. Automatic (per image): Each image is automatically adjusted based on a % clip algorithm. The algorithm works by setting a…

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Can’t open software with a shortcut

After updating/upgrading a program, double-clicking the shortcut fails to open and gives this dialog shown in figure 1, stating, Problem with Shortcut: The parameter is incorrect.”. What is the target (right click the shortcut > properties) for the shortcut? This can also be found going to “Open File Location” in the context menu. You can…

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Factors that control Command Dispatch Dispatched and Distributed Instances

To modify the number of subtasks that are launched when Dispatching/Distributing from GeoCue, consider customizing Machine Resources. (Note that these are advanced GeoCue settings and require GeoCue Administrator level privileges). The factors that need to be considered when fine-tuning your Command Dispatch System are: 1. Available Machine Resources Resources available per machine are controlled by:…

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No Design File on the Working Segment

A macro fails when launched through Geocue Dispatch. Checklist Step Details, System Messages error reads “No design files on the working segment”. Additionally, reviewing the Sub Tasks for the specified task on the Dispatch Manager reveals the machine timing out and returning to pending queue. If the macro is set up to run in TerraScan:…

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