GeoCue Support has written 730 articles

LP360 Digital Elevation Model Edge Mismatch

It may seem that there is an edge mismatch between Digital Elevation Model(s) (DEM) created with LP360 that is showing up when the grids are viewed in different software platforms. For instance, a user might see an offset between grids such as in the example below: After further research into the matter it turns out the issue is…

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Duplicate file ids

Problem: When adding files to the map some of the LAS files won’t load and you are presented with the following messages about “Duplicate File IDs”. Caller’s Message: Adding layer to the map failed (22705) Exception Information HRESULT: 0x80004005 Description Duplicate file ids Caller’s Message: Exception Information: HRESULT: 0x0 Unable to retrieve extended COM error…

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app_tracelog.svclog file is huge

Symptoms: With some older installations of GeoCue Federator the app_tracelog.svclog log file can become quite huge taking up a lot of room on the hard drive. Probable Resolution: You may delete the app_tracelog.svclog found in “C:\Program Files\GeoCue\GeoCue Federator Server”. In order to prevent a large file from being created again, you can edit the “GCFederator.WindowsServiceHost.exe.config”…

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Path Too Long Error Installing Service Pack

Symptom: While attempting to install the GeoCue Service pack you receive an error message stating, “Destination Path Too Long”, while extracting the service pack into the GeoCue Common folder. Probable Resolution: There is a 255-character limit imposed by Microsoft when doing the extraction from the ZIP file used to deliver the GeoCue Service Pack. You…

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Unable to create LPUtilities (22703)

Problem: While adding LAS files to the ArcMap document using the LP360 for ArcGIS extension you receive an LP360 COM Exception, “Unable to create LPUtilities (22703)”. Caller’s Message: Unable to create LPUtilities (22703) Exception Information: HRESULT: 0x80040112 Unable to retrieve extended COM error information. Probable Resolution: The “Unable to create LPUtilities (22703)” error message generally…

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Maximum Loaded Entity Count Exceeded

Symptom: Attempting to run a process in GeoCue that needs to create a new entity in the database and the process results in an “Unhandled Exception” stating, “Maximum Loaded Entity Count Exceeded”. Probable Resolution: The error message indicates that you have exceeded the maximum entity count setting that you have set for your server. Once…

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DMC images hang running RPP

Symptoms: DMC images submitted by GeoCue for dispatch processing will hang running RPP and will not complete processing. Running the process locally shows ZIPPS RPP running with the message “Waiting for new client”. Cancelling out the process may present the message “Unable to load odbcji32.dll”. Running the same images in ZIPPS PPS directly results in…

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NGS Releases a New Video on the Importance of Accurate Coastal Elevation and Shoreline Data

NGS Releases New Educational Video! New Video on the Importance of Accurate Coastal Elevation and Shoreline Data This latest video explains the role of topo-bathy light detection and ranging (LIDAR) products in the National Geodetic Survey’s (NGS) mapping and charting program, and how these products provide a critical dataset for coastal resilience, coastal intelligence, and place-based conservation.  Federal,…

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ERROR 000816: The tool is not valid

Note: While the Arctoolbox tools are still an option within the product, the introduction of LAS File Analyst in v2018.1 and the ReProject/Shift LAS PCT in v2017.1, the new tools provide more efficient and robust tools and are now the recommended tools to use. Problem: When you try to run one of the LP360 Arctoolbox tools,…

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LP360 64-bit Files in Use During Installation

Problem: While installing LP360 the installer reports “LP360 64-bit Files in Use”. Probable Resolution #1: Verify that all instances of LP360, LP Viwer, or LP360 for ArcGIS are closed. Probable Resolution #2: If the process in use is the “LP360 License Server” – this is something that should only occur on the License Server machine: On…

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